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42 Reviews of Robert Munson
January 06, 2025
Robert Munson saved my family ski trip. I was in Kingston on the first leg of a ski trip that was going to take me and my daughter through Vermont and New Hampshire when a warning light wen I was in Kingston on the first leg of a ski trip that was going to take me and my daughter through Vermont and New Hampshire when a warning light went on in my Honda Pilot. It said "System Emission Problem". I saw Lia Honda of Kingston was about a half hour from my hotel so I made the drive. Upon arriving I went in and talked to Robert and asked if it was going to be an issue to drive a long distance with this particular light on and he informed me that it most certainly would not be great. At this point I was beside myself and thought the trip was ruined, but Robert then took the time to take a scan of the car to get an idea of what the problem might be. He then called for an emergency service to get the car looked at by the technicians to determine what the problem was. It was discovered that it was the fuel injectors and that they happened to have the part in stock so they were able to make the repairs that night! I could not believe that this was able to be accomplished as I know they had a lot of services to perform that day. I was so overwhelmed by the kindness and understanding of our situation that I almost started crying. When talking to Robert after the repairs he informed me that their philosphy was to take care of family. It is so refreshing to see this type of character to come from a large dealership. I cant thank the team at Lia Honda of Kingston for helping my daughter and I continue on a memorable ski trip! More
by eoellrich
December 16, 2024
Mark Wertheimer in Service Dept is a very extraordinary person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern f person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern for customers and his good nature. We are so happy to know him . Lia will be our preferred Hinda Service Center More
by Cyn
Other Employees Tagged: Sue Kelly, John O'donnell, Don Mayer, Jared Stoutenburg, Franko Hernandez-Engracia, Jessica Leek, Mark Wertheim, Dennis Raskin
October 28, 2024
Rob Munson, the service coordinator, was great. He is always on top of things related to the service and is accomodaring and a pleasure to work with. He is always on top of things related to the service and is accomodaring and a pleasure to work with. More
by jgorinsk
Other Employees Tagged: Sue Kelly, Don Mayer, Franko Hernandez-Engracia
August 31, 2024
Sue kelly was very helpful with my service on my 2013 honda accord. She helped with deciding best course of action for fixing car. honda accord. She helped with deciding best course of action for fixing car. More
by shadow213
Other Employees Tagged: Sue Kelly, Franko Hernandez-Engracia
August 06, 2024
Overall Excellent. Have been a Customer since purchasing my Used 2013 Honda CRV in Aug. 2017. Kudos to Sue & Mark in Cust. Care Service Dept. Don Mayer has been g Have been a Customer since purchasing my Used 2013 Honda CRV in Aug. 2017. Kudos to Sue & Mark in Cust. Care Service Dept. Don Mayer has been great. *Great praise for: Robert Munson in Customer Care/Service Dept. He is Superb ! Patient understanding accommodating. Every Time I work with him I know I'm in great hands. More
by Brooklyn Boy
Other Employees Tagged: Sue Kelly, Don Mayer, Mark Wertheim , Don Mayer
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