Robert Krueger

You broke my car in July. Bob wouldn’t agree to diagnose without charging me. Bob wouldn’t agree to diagnose without charging me. More

by dale.voss Verified Customer Verified Customer

Report | Print

I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me as I stood there. (Not even a “hey we’re closed drop the keys in the box and fill out the slip”) so that was disappointing. A few days later I picked up the explorer and asked for an estimate for front u-joint on my F-250. I also scheduled an oil change with Fuel Filters on my F-350. They said they couldn’t squeeze in the fuel filters this round which was fine. I never received the estimate for the F-250 u joints. I brought in my F-350 for an oil change, got there and they said they couldn’t do the tire rotation since it is a dually. (They took the vin right away when I scheduled the oil change so they knew it was a dually) I asked why not and they said that i would need to do that with the truck center and he looked across the garage to the other guy at the desk across the way. Annoyed I left to finish the rest of my day. 30 minutes goes by and the dealer calls me, asking if I wanted the fuel filters done. I said yea, but they said they couldn’t get them done in time. He said he would call me back if they could fit them in. I never heard back, just that the truck was done a few hours later. Fuel filters were not changed. Across the 2 vehicles that got in for service the updates from the dealer were kinda cryptic and didn’t make much sense. Overall very meh. More

by ninmann.j Verified Customer Verified Customer

Report | Print

Robert and crew very helpful. I know my repair situation was challenging. Kept me informed. I know my repair situation was challenging. Kept me informed. More

by Mjgreulich Verified Customer Verified Customer

Report | Print

Robert was very helpful from getting my appointment scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with him. Pam More

by PJG0417 Verified Customer Verified Customer

Report | Print

I had my car towed in for service earlier this month after an ice accident. Angelo was in regular contact with me providing updates on the repair process. after some hurdles with the insurance adjusters after an ice accident. Angelo was in regular contact with me providing updates on the repair process. after some hurdles with the insurance adjusters they were able to get me all OEM parts and my car back to 100% again. More

by gjspanos Verified Customer Verified Customer

Report | Print

Great service. Good at explaining what needs to be done. Easy to book an appointment and very timely repaires. Good at explaining what needs to be done. Easy to book an appointment and very timely repaires. More

by TIM Verified Customer Verified Customer

Report | Print

Everything went well as expected with Boucher and the rest of the team great work rest of the team great work More

by RAASMONDY84 Verified Customer Verified Customer

Report | Print

Quick service, did not give up when technician did not hear the noise I had come in for. hear the noise I had come in for. More

by rlraymond8215 Verified Customer Verified Customer

Report | Print

Always a pleasure doing business with Robert, always accommodating when I need a ride to or from, Robert is very focused on customer service! Will continue to recommend Gordie Boucher. accommodating when I need a ride to or from, Robert is very focused on customer service! Will continue to recommend Gordie Boucher. More

by CHERYLLEELEMKE Verified Customer Verified Customer

Report | Print

Gordy Boucher service department does excellent work and when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names More

by davelamberton Verified Customer Verified Customer

Report | Print