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Robert Hepner

Overview Reviews (292)

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Robert Hepner

Ford Business Manager

Carman Ford Lincoln

193 S DuPont Highway
New Castle, DE 19720

Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.

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5.0

292 Reviews

Overview Reviews (292)

Dealership Experience

13 yrs, 5 mos

5.0

292 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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292 Reviews of Robert Hepner

May 03, 2026

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Employee Rating

Vince was very easy to deal with. He answered all of our questions and if he didn’t know, he found out. The overall experience was a pleasure. He answered all of our questions and if he didn’t know, he found out. The overall experience was a pleasure. More

by tapple2112

Sales Price Transparency

Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Vincent Grimaldi

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May 03, 2026 -

Carman Ford Lincoln responded

Thank you for the great review! We’re so glad to hear Vince was easy to work with and made sure all your questions were answered—even going the extra mile to find the answers when needed. It’s wonderful to know your overall experience was a pleasure. We truly appreciate your support and look forward to assisting you again in the future! Carman...Driven by the Best!

April 28, 2026

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Greatest experience I've ever had buying a new car. Entire staff are very professional. They know they're business... Entire staff are very professional. They know they're business... More

by Frank C.

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Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Larry Giacchino, Gary Santora, Brian Giacchino

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Apr 28, 2026 -

Carman Ford Lincoln responded

Thank you for the amazing recommendation! We’re thrilled to hear you had such a positive experience with our team. Providing a professional, top-notch experience is exactly what we strive for every customer. We truly appreciate your support and your kind words. Carman...Driven by the Best!

April 23, 2026

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Sales experience was very professional and stress free. Vincent Grimaldi was a pleasure to work with on making a new car deal. Vincent Grimaldi was a pleasure to work with on making a new car deal. More

by Edge

Sales Price Transparency

Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Vincent Grimaldi

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Apr 23, 2026 -

Carman Ford Lincoln responded

Thank you for the great review! We’re so glad to hear your sales experience was professional and stress-free—that’s exactly what we strive for. Vincent Grimaldi will be happy to know he made the process enjoyable while helping you with your new car. We truly appreciate your support and hope you enjoy your new Ford. We look forward to assisting you again in the future! Carman...Driven by the Best!

April 23, 2026

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Carmen Ford Lincoln is without a doubt the most reliable and trustworthy auto dealership both in service and sales. I and my family members will always choose Carman for all our automotive needs. They are t and trustworthy auto dealership both in service and sales. I and my family members will always choose Carman for all our automotive needs. They are the best. More

by jtcannavo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Todd Brabender, Joe Giacchino, Dan Giacchino, Hope Kyelberg, Eric Swanson, Jacob Dickhart, Adriana DeJesus, Bill Pardoe , Brian Giacchino

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Apr 23, 2026 -

Carman Ford Lincoln responded

Thank you for such an incredible review! We’re truly honored to be considered the most reliable and trustworthy dealership for both service and sales—that means so much to our entire team. Knowing that you and your family continue to choose Carman for all your automotive needs is the highest compliment we could receive. We sincerely appreciate your loyalty and support. We look forward to taking great care of you and your family for many years to come. Thank you again! Carman...Driven by the Best!

April 01, 2026

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Carman Ford is a great dealership. The Carman Ford staff makes you feel like family. Our salesman Vincent G. is nice and knowledgeable got us out the door quickly. Todd gave us a f The Carman Ford staff makes you feel like family. Our salesman Vincent G. is nice and knowledgeable got us out the door quickly. Todd gave us a fair trade in value and every Ford allowance available to help us out door. Bob in finance was easy going an a joy to work with. Get over to Carman Ford for your next Ford or Lincoln they'll make it worth while dealing with Carman Ford. Thank you Peter B. More

by Peter B.

Sales Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Todd Brabender, Vincent Grimaldi

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Apr 01, 2026 -

Carman Ford Lincoln responded

Thank you for the incredible review! We’re so glad to hear the Carman Ford team made you feel like family—that’s exactly the experience we strive to create. Vincent G., Todd, and Bob will all be thrilled to hear your kind words. It’s great to know you felt supported every step of the way, from finding the right vehicle to getting a fair trade-in and a smooth, enjoyable finance process. We truly appreciate your recommendation and your trust in Carman Ford. Enjoy your new Ford, and we look forward to assisting you again in the future! Carman...Driven by the Best!

February 03, 2026

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Was a great experience buying from Carman Ford. Scott was a pleasure to work with. Would recommend this dealer to friends and family. Scott was a pleasure to work with. Would recommend this dealer to friends and family. More

by Crabber140

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell, Bill Pardoe

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Feb 03, 2026 -

Carman Ford Lincoln responded

Thank you for the great review! We’re thrilled to hear you had a great experience at Carman Ford and that Scott was such a pleasure to work with. Your recommendation to friends and family truly means a lot to us. We appreciate your trust and look forward to assisting you again in the future! Carman...Driven by the Best!

December 01, 2025

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Amazing experience at Carman Ford. They went above and beyond to help me find my dream truck for an amazing price. I cannot recommend these guys enough. Vincent was an exceptional sale They went above and beyond to help me find my dream truck for an amazing price. I cannot recommend these guys enough. Vincent was an exceptional salesman, definitely ask for him! More

by pehewett58

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Recommend Dealer

Yes

Other Employees Tagged: Todd Brabender, Greg Grimaldi, Dan Giacchino, Vincent Grimaldi

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Dec 01, 2025 -

Carman Ford Lincoln responded

Thank you so much for the wonderful review! We’re thrilled to hear you had an amazing experience at Carman Ford and that Vincent was able to help you find your dream truck. Going above and beyond for our customers is what we strive for, and it’s great to know we hit the mark. We truly appreciate your recommendation and look forward to serving you again in the future! Carman...Driven by the Best!

October 27, 2025

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I ordered and purchased a 2025 Ford Maverick from Carman Ford and it was a pleasant experience from start to finish. No pressure on trying to get me to buy the car or dealer add-ons which I truly appreciate Ford and it was a pleasant experience from start to finish. No pressure on trying to get me to buy the car or dealer add-ons which I truly appreciated. Everyone was friendly, professional, and had a low key approach. More

by ptully

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Todd Brabender, Vincent Grimaldi

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Oct 28, 2025 -

Carman Ford Lincoln responded

Thank you so much for sharing your experience and for choosing Carman Ford for your new 2025 Maverick! We’re thrilled to hear that our no-pressure approach and friendly team made the process enjoyable from start to finish. We truly appreciate your kind words and hope you love every mile in your new truck! Carman...Driven by the Best!

September 28, 2025

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Kyle Wilson was the salesperson who helped me with my Ford trade in and new Ford purchase. He was courteous and professional, and he repeated explanations when I had questions. My experience at Carman Fo Ford trade in and new Ford purchase. He was courteous and professional, and he repeated explanations when I had questions. My experience at Carman Ford was the smoothest I have ever experienced. More

by mfkpennrn

Sales Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Hope Kyelberg , Kyle Wilson

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Sep 29, 2025 -

Carman Ford Lincoln responded

Thank you, for the kind comments ad 4/5-star review. We appreciate you taking the time to review Carman Lincoln. We are glad to have you as a member of the Carman Ford customer family. We look forward to serving you for years to come. Enjoy your new to you Ford. Carman...Driven by the Best!

September 22, 2025

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Scott Ponsell, my sales person, made the process easy and informative. The ordering process was simple and the actual purchase was the easiest in all my years of car buying. No pressure, no attempts to chang informative. The ordering process was simple and the actual purchase was the easiest in all my years of car buying. No pressure, no attempts to change terms, no efforts to sell me add-ons I did not want. I am not big on writing reviews, but Scott Ponsell and Carman Ford earned this one. More

by Thomas Shellenberger

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Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

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Sep 22, 2025 -

Carman Ford Lincoln responded

Thank you, Thomas, for the amazing comments and 5-star review! We greatly appreciate you taking the time to share your experience at Carman Ford. We're thrilled to welcome you to the Carman Ford customer family and look forward to serving you for many years to come. Enjoy your new Ford! Carman… Driven by the Best!