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Robert Garcia
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Robert Garcia
Sales Manager
Russ Darrow Nissan of West Bend
2665 W Washington St
West Bend, WI 53095
8 Reviews
Dealership Experience
1 yr, 3 mos
Industry Experience
15 yrs, 9 mos
8 Reviews
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8 Reviews of Robert Garcia
April 02, 2025
Bought brand new Nissan Armada and was only given one key. Was promised key on the end of the week but it never came. Then was promised it was shipped to dealership but they said it got lost in the mai key. Was promised key on the end of the week but it never came. Then was promised it was shipped to dealership but they said it got lost in the mail. Salesman promised gas money for inconvenience but was never given any. Waited for new key to be made which took an hour and was told by service that they don't know what sales promised and said a free car wash was the best they could do. This is my 3rd brand new vehicle bought from Russ Darrow but will be my last if not made right for inconvenience of lost key, time, and gas money that was promised and never happened. More
by SAVAGELABINSKI
Verified CustomerOther Employees Tagged: Drake Burke, Shannon Pankratz, Tori Abel
March 19, 2025
Communication within dealership and with myself was awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out awful. Bought a vehicle and two days later, the check engine light came on. I took the car the dealership and I had to call several time to find out what was going on. More
by HTREMELLING
Other Employees Tagged: Brandon Wilder, Shannon Pankratz
February 27, 2025
Great service. I love the video of the underside of my truck. Such a smart idea. I love the video of the underside of my truck. Such a smart idea. More
by KEVIN.ROTH
Other Employees Tagged: Drake Burke, Hans Frey, Brandon Wilder, Mitch Darrow, Christopher Rose, Shannon Pankratz, Shane Bode
February 16, 2025
Had poor experience with a car I bought in August, 35k miles and 3 years old ended up being a dud and although they helped get me into a new car I shouldn’t have had to get said new car in the first place miles and 3 years old ended up being a dud and although they helped get me into a new car I shouldn’t have had to get said new car in the first place. More
by Aydan
February 09, 2025
Brandon was very helpful and took the time to understand what I was looking for in a vehicle. Everyone at Russ Darrow West Bend were very accommodating and pleasant to work with. I would definitely recommen what I was looking for in a vehicle. Everyone at Russ Darrow West Bend were very accommodating and pleasant to work with. I would definitely recommend them to family and friends. More
by LTHISTEd
Other Employees Tagged: Brandon Wilder, Shannon Pankratz
February 02, 2025
It's a great place, all the people there were amazing. Helped me with everything and helped make everything work no matter what issue i had on my end Helped me with everything and helped make everything work no matter what issue i had on my end More
by JROBSON0505
Other Employees Tagged: Mitch Darrow, Shannon Pankratz , David
January 31, 2025
Amazing , approachable, family oriented, smart with tons of knowledge and experience and they really appreciate us. It’s my 3rd car purchase and Drake is go to guy! He showed me everything inside the car of knowledge and experience and they really appreciate us. It’s my 3rd car purchase and Drake is go to guy! He showed me everything inside the car and outside! I am super impressed with the entire experience every time! More
by Jujuujuj
Other Employees Tagged: Drake Burke, Hans Frey, Brandon Wilder, Christopher Rose
January 24, 2025
We were well taken care of. They were very polite and explained everything to us They were very polite and explained everything to us More
by SUPER1620
Other Employees Tagged: Christopher Rose, Shannon Pankratz
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