Robert Garcia

By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I sa dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it. More

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Everyone was very kind and helpful. I didn't feel like they were pushing me into buying something I didn't want. I would definitely recommend them to others. I didn't feel like they were pushing me into buying something I didn't want. I would definitely recommend them to others. More

by BAUMANN1715 Verified Customer Verified Customer

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Wonderful The easiest car buying experience I've ever had. Professional, informative, quick. Brandon and the entire team were just great! had. Professional, informative, quick. Brandon and the entire team were just great! More

by TS.APRIL Verified Customer Verified Customer

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Joe was fun to work with, and he made it easy to purchase a new car from. a new car from. More

by JOLENE.MEYER79 Verified Customer Verified Customer

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Everybody was very professional nice. The process did not take as long as it did in the best experience The process did not take as long as it did in the best experience More

by STEINMARK Verified Customer Verified Customer

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Rob and Tony had made my purchase stress free and the entire dealership made me feel welcome! entire dealership made me feel welcome! More

by JOSHAWA_CAREY Verified Customer Verified Customer

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I was able to schedule easily online, and they were on time. The waiting area is nice. time. The waiting area is nice. More

by djpatter Verified Customer Verified Customer

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Joe was very helpful with this transaction. I am a first time car buyer and he helped me feel confident in my purchase. I am a first time car buyer and he helped me feel confident in my purchase. More

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Everyone was friendly and very accommodating with the purchase of my new Pathfinder. Thanks for everything. purchase of my new Pathfinder. Thanks for everything. More

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I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of course days later, no key fob. Now they tell me there is no second key fob and it will be 200 plus for me to have one made for the vehicle. Very dishonest people that work there and would never recommend this dealership to anyone. Edit: Mitch Darrow reached out to me and offered us a credit towards the purchase of a new key fob. Thank you so much Mitch for finding a resolution to this issue. More

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