Robert Filip

Unprofessional customer service and very bad attitude managers. They treated me with no respect. I am now buying my car from another Toyota dealer. Very bad experience in this dealership. managers. They treated me with no respect. I am now buying my car from another Toyota dealer. Very bad experience in this dealership. More

by ENG.AMMAR Verified Customer Verified Customer

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No free drinks or bags for transfer items between cars. The amount of vehicles the sales department bragged about selling in a weekend, I think these requests are reasonable. The tech’s in the shop were aw The amount of vehicles the sales department bragged about selling in a weekend, I think these requests are reasonable. The tech’s in the shop were awesome 5 stars. More

by NOEMAIL20 Verified Customer Verified Customer

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Horrible buying experience - took nearly 4 hours after finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered interior not cleaned or vacuumed. Follow up emails and texts to Used Car management were sent with no responses and had to get the Customer Relations Manager involved to attempt to get any resolution. I have purchased vehicles from this Toyota dealership for over 40 years but will seriously question future dealing with this poor management situation. Adding to the initial review after numerous other issues regarding being overcharged were uncovered after nearly a month. I was overcharged for the title fee which was discovered by the dealership and a check sent. After reviewing my credit card statement I discovered the $1,000 deposit that I was told wouldn't be charged because this was a cash deal was charged to my credit card and I only found out a month later when my statement was received. I had asked the Finance person numerous times if the $1,000 deposit was charged to my credit card I was told no when my paperwork was signed for this cash deal. Again, I had to contact Customer Relations Manager to get the deposit and interest reimbursed to me. A month later my sale and issues have been resolved! I am trying to figure out how so many issues could have occurred in 1 simple sale, a cash transaction no less. More

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We are deeply and abidingly dissatisfied with Corwin. We purchased a used vehicle from the CO Springs Toyota dealership in Nov/24 with confidence the car would be in good working order. Within a month an We purchased a used vehicle from the CO Springs Toyota dealership in Nov/24 with confidence the car would be in good working order. Within a month and less than 400 miles driven we have had to repair/replace both control arm bushings, a leaking oil trap assembly, a faulty supercharger, and a cracked catalytic converter, to the tune of over $9K. They also provided a key remote without the mechanical key, and sent me away from the dealership at time of purchase with less than 50 miles worth of gas in the tank, and an almost-empty washer fluid reservoir. We suspect that Corwin did not do a comprehensive vehicle assessment. Exchanged with management have been completely unsatisfactory. And - their CRM is a hot mess and essentially unmonitored, More

by KADYH Verified Customer Verified Customer

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I was initially nervous about being a first time car buyer but Corwin took great care of me. I’m extremely happy with my new car. Definitely recommend corwin. buyer but Corwin took great care of me. I’m extremely happy with my new car. Definitely recommend corwin. More

by ShayL Verified Customer Verified Customer

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Purchased a used 2023 4Runner on 12/31/2024 as a temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a sati temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a satisfactory conclusion to the sale. This particular Used Car Mgr was of little if any help in the process and I had to reach out to the Customer Relations Mgr to get my multiple issues resolved. He would not respond via text or phone calls until I had the Customer Relations Mgr involved. I was at the dealership to have the detailing re-done as part of the vehicle delivery for 2 hours on 1/27 and this manager didn't even bother to introduce himself to me or offer any apology which could have gone a long way to helping turn a negative experience around. I have purchased numerous new vehicles from this Toyota dealership over the past 40 years but after this last situation I will be making my next purchase for the new 2025 4Runner Hybrid once they start arriving at the other Colorado Springs Toyota dealership or have to travel to Denver to the Stevinson Toyota East dealership. This unprofessional management behavior will end up losing this dealership a $65,000 - $70,000 sale. More

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Great experience! ! Great folks to work with ! Will definitely refer my friends and family to them ! Great folks to work with ! Will definitely refer my friends and family to them More

by MICKIE.MCATEE456 Verified Customer Verified Customer

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Great service and a quick experience start to finish. I came in asking about a specific vehicle, was shown the vehicle and took it on a test drive, and I ended up purchasing that vehicle for a fair price I came in asking about a specific vehicle, was shown the vehicle and took it on a test drive, and I ended up purchasing that vehicle for a fair price. More

by ATXVWLover Verified Customer Verified Customer

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Good group of guys to work with, happy to get behind the wheel of the RAV. They got me the best APR available. But 7 out of 10 stars to the detailers. Missed a lot of obvious dirt in the wheels and inside wheel of the RAV. They got me the best APR available. But 7 out of 10 stars to the detailers. Missed a lot of obvious dirt in the wheels and inside the lower edges of the doors. And the beginnings of a bee hive - yes, a bee hive- poking out from the gap between the driver's side view mirror and its housing. Abandoned with several dead bees that I scraped out. Don't see that every day. A deal breaker? Heck no. Otherwise fairly clean. More

by Rob Verified Customer Verified Customer

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Fantastic facility, super clean, everyone friendly and we had excellence service from Trenton McClain. Definitely will recommend to anyone to come there to buy a car. had excellence service from Trenton McClain. Definitely will recommend to anyone to come there to buy a car. More

by Dani Laman Verified Customer Verified Customer

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