Robert Diaz
Sprinter Service Manager
Mercedes-Benz of Georgetown
7401 S Interstate 35
Georgetown, TX 78626
7 Reviews
Write a Review7 Reviews of Robert Diaz
July 10, 2024
They We're very quick and honest. I love honesty!! The hospitality was great as well!! I love honesty!! The hospitality was great as well!! More
Other Employees Tagged: Hector Dominguez, Richey Barnes, Adam De Leon, Jay Derkacz, Samantha Burnett, Melissa Coreas, Danielle Doyle
June 17, 2024
Sprinter service guys were awesome. Robert even showed me the culprit in the shop and we discussed options. Corey was timely and informative Robert even showed me the culprit in the shop and we discussed options. Corey was timely and informative More
Other Employees Tagged: Cory Engledow
December 19, 2023
My sprinter went to the Georgetown shop on October 24, for recall work and a low rpm issue. I called a week later to check on progress since I hadn’t heard anything and was told it was only 4 day process. for recall work and a low rpm issue. I called a week later to check on progress since I hadn’t heard anything and was told it was only 4 day process. Aaron Lewis my contact told me the recall work was completed. And was working on getting the rest done. Fast forward 5 weeks with no word. I called Aaron and asked what the problem was and he told me he had to be honest that non of the work had even been started. This is after he told me work was already completed. He said there’s a discrepancy on a mileage issue. He could’ve reached out and told me that at week teo but he chose not to. I as upset that I was lied to and not given the chance to hear the truth and gone from there. I got my van back November 15th. I started the vehicle and heard rattling. I drove it and heard a loud thump and I immediately stopped. I realized they hadn’t secured the exhaust pipe back and the only holding it up was the axle. I called Aaron back and left a message to please call back and sent him a video of the dangling pipe but haven’t received a call back do this day. I also called the service director and left him a detailed message but never heard from him. Last year the manager Robert Diaz I believe is his name lied to me also about work done. It’s not been a good experience at all. Others that I know have had similar experiences. Get it together. I’ll never go back. Shame on you upper management for allowing this type of experience. More
Other Employees Tagged: Adam Fontenot, Aaron Lee
November 22, 2023
The employees are exceptional . There is no words to express our gratitude towards them. Their professionalism and empathy makes this dealership look great . after going through a d There is no words to express our gratitude towards them. Their professionalism and empathy makes this dealership look great . after going through a difficult time with our auto insurance , Sam , Cody, Aaron and everyone else there turned it into a positive one. We are very thankful of you. Many blessings and a Happy Thanksgiving More
Other Employees Tagged: Samantha Burnett, Cory Engledow, Aaron Lee
October 31, 2023
If you’re a single woman, do not go here. It is very masculine energy and a woman should know her place attitude It is very masculine energy and a woman should know her place attitude More
Other Employees Tagged: Hector Dominguez, Richey Barnes, Adam De Leon, Jay Derkacz, Samantha Burnett, Melissa Coreas, Danielle Doyle , Not sure of the sales guys name. I was inquiring about purchasing a G Wagon while my car was being serviced. This is not the first time I’ve been treated like I was equal
October 20, 2023
Personal is excellent in general. However, Samantha is a #1 - A+ with customers. Excellent treatment and attention! However, Samantha is a #1 - A+ with customers. Excellent treatment and attention! More
Other Employees Tagged: Carlos Fuentes, Samantha Burnett, Aaron Lee