Robert Buchanan | Page 3

I’ve purchased a lot of cars in my time but I’ve never had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the had a better experience with the finance manager at a dealership than I did with Krystie Zhang. I’m sure most people would agree it’s one of the aspects of buying a car that you generally don’t really think about. Krystie she made the experience go extremely smoothly and was very thoughtful to get me the program that I was looking for. I would definitely consider buying a car wherever she works. More

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My first contact with James Tan was via a text message he sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm th sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm that the car had the many outstanding options listed. He was very respectful and suggested that I come to see the car and do a test drive. I was very busy during the following two weeks, but after a gentle reminder from Robert Buchanan, General Manager of the Criswell Maserati dealership, I made an appointment with James Tan to see the car. He took the time to explain many of the car’s features and to answer my questions, after which he gave me the opportunity to test drive it. The car appeared to be in excellent condition. I researched the price of similar cars and used this as a basis for a reasonable offer, which was promptly accepted. The next day, we went through the formalities of the sale, and I drove away with a superb car at a very good price. I was very pleased with my interaction with James Tan, and I liked his polite, no-pressure style. More

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My son and I had a great experience working with James Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my mes Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my messages throughout our negotiations. More

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I had a great experience at Criswell Maserati. My sales representative Mr. Tan was a true professional. From start to finish, he made my transaction go as smooth as possible. I would like to tha My sales representative Mr. Tan was a true professional. From start to finish, he made my transaction go as smooth as possible. I would like to thank him and the entire staff at Criswell for my buying experience and I look forward to continuing my business with them. Bilal Muhammad More

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I was very pleased with my purchase. It was nice to be able to interact with the sales manager as well. Robert is a straight forward and reasonable sales manager. He runs a good knowledg It was nice to be able to interact with the sales manager as well. Robert is a straight forward and reasonable sales manager. He runs a good knowledgeable team. Krystie and James Tan were on top of everything and made the process go smoothly. This dealership has proven to be professional and trust worthy. More

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Thanks, Alberto for making it happen for us! This was my third Maserati Ghibli and you helped me find my dream car. You were extremely patient with us and so professional. You went over and abov This was my third Maserati Ghibli and you helped me find my dream car. You were extremely patient with us and so professional. You went over and above to help us. You are a thorough gentleman and you made the entire buying process for us so seamless. You were so proactive and you did all the setups in the car even before we got there to take the delivery. You are the best in your profession and we are looking forward to coming back to you to do more business in the future. Special mention to Mr Robert Buchanan and Krystie Zhang for a seamless closing. This dealership has some of the best and most experienced folks working for them. Great overall experience. Our second time at Criswell and we know that they have us as customers for life. We are always coming back for any of our car needs to this dealership. Thank you so much! More

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Of the dozen or so times I’ve purchased a car from a dealer, this was the fastest and most pleasant. Staff was pleasant and attentive. dealer, this was the fastest and most pleasant. Staff was pleasant and attentive. More

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James Tan’s knowledge and responsiveness made the selection and purchase of my new Alfa Romeo very easy, including the negotiations on price. Often the least pleasant aspect of purchasing a new car c selection and purchase of my new Alfa Romeo very easy, including the negotiations on price. Often the least pleasant aspect of purchasing a new car can be the paperwork, but Robert Buchanan led me through the process in a helpful and expeditious manner, adding to an overall positive experience. More

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THE BEST PURCHASE EXPERIENCE THE BEST PURCHASE EXPERIENCE IMAGINABLE I recently purchased A New Maserati Levante Trofeo from Criswell Maserati. The ama THE BEST PURCHASE EXPERIENCE IMAGINABLE I recently purchased A New Maserati Levante Trofeo from Criswell Maserati. The amazing professionals I had the pleasure of working there with are : Robert Buchanan, Sales Manager Krystie Zhang, Business Manager Michael Disogra, Sales Consultant I purchased this vehicle from across the country, sight unseen. To make it further complicated, I had 2 trades ! Being retired from the automotive industry and having owned dealerships, I realized the logistical problem of what I wanted to accomplish. Mike, Krystie & Rob communicated fantastic with each other and myself, no aggravation what so ever ! These professionals made it an easy, pleasant transaction. I had my new Trofeo within a few days ! THE MASERATI IS AMAZING, IT IS PURE JOY ! THE PROFESSIONALISM & CUSTOMER CARE AT CRISWELL MASERATI IS THE BEST I HAVE EVER EXPERIENCED ! I will buy from them in the future. More

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I just bought a Maserati and Alberto helped me find the perfect vehicle to fit my budget and I was able to leave very happy! perfect vehicle to fit my budget and I was able to leave very happy! More

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