Robert Acerbo | Page 12

This dealership is finally on the right track! Knowledgeable, fair, honest, friendly and an easy process of buying a car. Knowledgeable, fair, honest, friendly and an easy process of buying a car. More

by QUINONES899 Verified Customer Verified Customer

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Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More

by EFRAIN168 Verified Customer Verified Customer

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The sales department sales persons do not communicate with each other. I have received calls from multiple different sales persons regarding my lease ending. This really turned me off & I made a decision with each other. I have received calls from multiple different sales persons regarding my lease ending. This really turned me off & I made a decision to purchase the vehicle. Also, I was given incorrect information regarding the purchase of my vehicle. I was lead to believe I could purchase the vehicle @ the dealership. Obviously this was not the case when I arrived to purchase the vehicle m. Due to the fact that I wasn’t going to purchase a warranty or financa the vehicle. Prior to arriving @ the dealership, I called to get the proper wording on the check for purchase. Needless to say, I was unable to payoff the vehicle @ your dealership. The maintenance department @ the dealership is excellent. The lady @ the desk should be a manager. More

by KEVINMAC328 Verified Customer Verified Customer

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Robert was fantastic. Knowledgeable, helpful and patient. We felt comfortable with him. He has the right personality for the job. Knowledgeable, helpful and patient. We felt comfortable with him. He has the right personality for the job. More

by jfranco8 Verified Customer Verified Customer

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I worked with both Robert in sales & Robert in finance & I couldn’t be happier. They both went above & beyond to help me with buying out my lease & making the deal go as smoothly as possible. I couldn’t be happier. They both went above & beyond to help me with buying out my lease & making the deal go as smoothly as possible. More

by JAYSMOM820 Verified Customer Verified Customer

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I truly appreciate when the service department is very helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was covered with the warranty for a specific job. Lydia said to wait and see if it's covered or not and we can go from there. I was so grateful for her expertise. I never feel obligated to do things immediately and they continue to give me options. More

by BLUESOLO96 Verified Customer Verified Customer

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We have been using this dealership for years. And we have always had great experiences. Robert Acerbo is wonderful he has helped us purchase our cars over the last 5 years. He works with you a And we have always had great experiences. Robert Acerbo is wonderful he has helped us purchase our cars over the last 5 years. He works with you and makes you feel comfortable. He doesn’t push you into a car just to sell a car. He wants to make sure you’re happy with your choice and satisfied. More

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Friendly, listens to customer, looks for what customer wants. Follows up with customer and accepts complaints graciously wants. Follows up with customer and accepts complaints graciously More

by MIRIAMBROROGOWSKY Verified Customer Verified Customer

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Each time I visit to have my Encore service I enjoy the customer service, The environment, browsing around looking at other vehicles, and conversing with the staff. Kudos to the team. customer service, The environment, browsing around looking at other vehicles, and conversing with the staff. Kudos to the team. More

by GINA120785 Verified Customer Verified Customer

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They were very pleasant very informative and very patient they made it easy to decide that they were the dealership for us they made it easy to decide that they were the dealership for us More

by gregalanritchie Verified Customer Verified Customer

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