David Silva

The process of booking a service online was simple. I got a free oil change within the first year of my lease which I appreciated. While at the service center I also got my car inspection. The waiti I got a free oil change within the first year of my lease which I appreciated. While at the service center I also got my car inspection. The waiting area was comfortable. The staff at Empire Buick of White Plains, NY is always friendly and competent. More

by pineiroleticia Verified Customer Verified Customer

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David Silva and Empire made the buying process extremely smooth. Extremely professional, transparent, accommodating. Would highly recommend working with David and team. smooth. Extremely professional, transparent, accommodating. Would highly recommend working with David and team. More

by TGRECO6689 Verified Customer Verified Customer

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Great service. David was super helpful and attentive to any request. I will definitely continue to work With Empire in the future. David was super helpful and attentive to any request. I will definitely continue to work With Empire in the future. More

by Ulivne Verified Customer Verified Customer

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Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More

by EFRAIN168 Verified Customer Verified Customer

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Great customer service. Would recommend to others, helped me feel comfortable & very accommodating! David & Robert were genuine ppl. Would recommend to others, helped me feel comfortable & very accommodating! David & Robert were genuine ppl. More

by ruby730.bp Verified Customer Verified Customer

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I have been very pleased with the service since 2016. I will continue with them I will continue with them More

by LOVELLJCKSN1 Verified Customer Verified Customer

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I just had the experience of purchasing a GMC Denali from Empire Buick GMC of White Plains.. I had the pleasure of dealing with Mr Austin Ward of Empire Buick and the experience was nothing short of professi Empire Buick GMC of White Plains.. I had the pleasure of dealing with Mr Austin Ward of Empire Buick and the experience was nothing short of professional ..Thank you for making the transaction smooth and easy. . More

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Lydia Gutierrez is an excellent Service coordinator who has handled my car needs since it was purchased in 2017. She is exceptional… extremely knowledgeable, reliable, dedicated and talented. You are lu has handled my car needs since it was purchased in 2017. She is exceptional… extremely knowledgeable, reliable, dedicated and talented. You are lucky to have her on your team… and I consider her a friend. More

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I was well served and very appreciated with the work done on my car.thank you on my car.thank you More

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Very helpful and knowledgeable. David Silva is a pleasure to work with and made it easy to purchase a car. David Silva is a pleasure to work with and made it easy to purchase a car. More

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