Robbie Lebert

Service was easy wait time wasn't too bad was in and it in about an hour in about an hour More

by blambert Verified Customer Verified Customer

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My experience at Walt Massey GMC Lucedale was extremely disappointing. I would not recommend this dealership to anyone. We walked in the door and was greeted by no one. As I look around the large room, the disappointing. I would not recommend this dealership to anyone. We walked in the door and was greeted by no one. As I look around the large room, the office to the right has at least 8 employees standing in there chatting, they look at us and continue. The only person to address us was the service manager, he's not even a sales person. He helped find the keys to the vehicle we were interested in driving. We return with vehicle not liking it, go into the dealership and once again no one helps us. I walk into the office hand them the keys and ask where the used cars are located, a couple guys point towards the Dodge dealership and say between these 2 buildings. We walk around looking and the only person to ask if we need assistance is a service employee from the Dodge dealership. At that point you couldn't give me a vehicle from there and me drive it. The dismissiveness and unprofessionalism that was shown that day, makes me wonder how they are still in business. Little did they know, I had ten thousand dollars cash for a down payment and I needed to buy a truck that day for my son. More

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Always great service with a smile and keeps updated throughout the whole process wonderful experience each visit throughout the whole process wonderful experience each visit More

by Buster Verified Customer Verified Customer

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Walt Massey Chevrolet employees have always treated me with respect and courtesy. The service department employees Jessica and Kenda are the best they have gone out of their way to help me with my vehicle with respect and courtesy. The service department employees Jessica and Kenda are the best they have gone out of their way to help me with my vehicle explaining to me what parts are needed or just doing a general diagnostic. More

by hoffmanj54 Verified Customer Verified Customer

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Ordered a new GMC Yukon XL in 2002 from Walt Massey. We dealt with continuous oil leak problems last year. It took them multiple attempts to finally repair. Recently, after owning the vehicle for 3.5 ye We dealt with continuous oil leak problems last year. It took them multiple attempts to finally repair. Recently, after owning the vehicle for 3.5 years we discovered the paint peeling and bubbling off the roof. We’ve also found the same paint issues on the front fenders and other areas. Walt Massey and GMC are not willing to honor ANY kind of repair under warranty. This is obviously a manufacturer defect. The dealer that you choose matters. Stay away from Walt Massey and GMC in general. More

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The service team is always so willing to assist the customers throughout the waiting process. customers throughout the waiting process. More

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I take my vehicles to them for service and if I need something else done or new tires I am notified. Savannah was very helpful and friendly. something else done or new tires I am notified. Savannah was very helpful and friendly. More

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Make you believe in stuff that’s not true they try to sugar coat it when you call them out on stuff sugar coat it when you call them out on stuff More

by Meme Verified Customer Verified Customer

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The dealership is the best from sales to service. We are always treated like family. We are always treated like family. More

by cccc_hilbun Verified Customer Verified Customer

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