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Rob Young

Overview Reviews (40) Inventory (41)

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Rob Young

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Rob Young

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5

40 Reviews

Overview Reviews (40) Inventory (41)

4.5

40 Reviews

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40 Reviews of Rob Young

February 26, 2025

Dealership Rating

Employee Rating

No good service no communication the customer the no back the dealer no good. Custome back the dealer no good. Custome More

by lymariebonilla7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Megan Barnes, Shalymov Isaac

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Mar 03, 2025 -

Regal Acura responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 15, 2025

Dealership Rating

Employee Rating

They overcharge, misdiagnose and lie to their customers. Terrible remedy process. I would not recommend if you care about your financial well-being Terrible remedy process. I would not recommend if you care about your financial well-being More

by truthhuntr

Verified Customer

Recommend Dealer

Other Employees Tagged: Chrissy Hartman, Megan Barnes, Shalymov Isaac

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Feb 17, 2025 -

Regal Acura responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

February 11, 2025

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Employee Rating

The part was not there after I checked and told it was there. Still no phone call on part there. Still no phone call on part More

by Kevin

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 17, 2025 -

Regal Acura responded

Kevin, I'm sorry to hear about this situation and would like the opportunity to look into it further for you. At your earliest convenience, would you please contact me directly? Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

December 24, 2024

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Employee Rating

Went to a get a tire replaced. It took 2 hrs to change one tire. It took 2 hrs to change one tire. More

by browna426

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Megan Barnes, Shalymov Isaac

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Dec 24, 2024 -

Regal Acura responded

We appreciate your feedback and will share this with the team. Please don't hesitate to reach out if there is anything else we can assist with moving forward. We look forward to earning the fifth star next time! Thank you! - Regal Acura

December 21, 2024

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Employee Rating

Rob took care of all my auto needs in a timely and professional manner. Will continue with Rob as my service contact on my new ZDX. professional manner. Will continue with Rob as my service contact on my new ZDX. More

by RONALD.AULT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 23, 2024 -

Regal Acura responded

Hi Ronald, we're delighted to hear that Rob provided you with excellent service at Regal Acura. We look forward to continuing our support for your new ZDX! Enjoy your new ride!

December 21, 2024

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Employee Rating

Excellent communication. Excellent service. I appreciate the shuttle service. I was able to still work and have my car repaired. Excellent service. I appreciate the shuttle service. I was able to still work and have my car repaired. More

by Terry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 23, 2024 -

Regal Acura responded

Hi Terry, we're delighted to hear that our communication and shuttle service made your experience at Regal Acura convenient. We look forward to serving you again! Safe travels!

December 19, 2024

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Employee Rating

Brandon is the best salesperson we’ve had. This is our 6 MDX - between Cincinnati, Orlando and Lakeland, FL. That’s a lot of salespeople to compare him to. Jared (Mgr) made the experience This is our 6 MDX - between Cincinnati, Orlando and Lakeland, FL. That’s a lot of salespeople to compare him to. Jared (Mgr) made the experience fun too. More

by DMHUHN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Exum, Jared Plummer

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Dec 19, 2024 -

Regal Acura responded

We're delighted to hear that Brandon and Jared made your experience at Regal Acura a memorable one! It's fantastic knowing they stood out among many others. Thank you for choosing us again, enjoy your new MDX!

December 15, 2024

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Employee Rating

Professional and attentive to what we wanted and what we needed. Great experience overall. Would buy again needed. Great experience overall. Would buy again More

by agosto_luckydog_66

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Troy Carter, Brandon Exum

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Dec 16, 2024 -

Regal Acura responded

Thank you for sharing your positive experience with us at Regal Acura! We're delighted to hear that our team was professional and attentive to your needs. We look forward to assisting you again in the future!

December 07, 2024

Dealership Rating

Employee Rating

I like coming to Regal for any service I need. Thank you all and Rob for what you do. Thank you all and Rob for what you do. More

by dazanayaife

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac

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Dec 09, 2024 -

Regal Acura responded

Thank you for trusting Regal Acura with your service needs! Rob & the team appreciate your support and look forward to seeing you next time!

December 03, 2024

Dealership Rating

Employee Rating

Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it was finished. The agent forgot my paperwork on desk.I don’t remember whom from Service I dealt with, hence I checked everyone and gave each of them 1 star. More

by janetpetrie1

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Megan Barnes, Shalymov Isaac , Austin Smith

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Dec 04, 2024 -

Regal Acura responded

Janet, I'm sorry to hear about your disappointing experience with our service department. We strive for efficiency and thoroughness, so it's concerning that we fell short during your visit. Please reach out if you'd like us to address any unresolved issues or discuss this further. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

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