Rob Young
Rob Young at Regal Acura
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Rob Young

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6
38 Reviews
4.6

38 Reviews

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38 Reviews of Rob Young

December 24, 2024

Dealership Rating
Employee Rating

Went to a get a tire replaced. It took 2 hrs to change one tire. More

by browna426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2024

Regal Acura responded

We appreciate your feedback and will share this with the team. Please don't hesitate to reach out if there is anything else we can assist with moving forward. We look forward to earning the fifth star next time! Thank you! - Regal Acura

December 21, 2024

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Employee Rating

Rob took care of all my auto needs in a timely and professional manner. Will continue with Rob as my service contact on my new ZDX. More

by RONALD.AULT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Regal Acura responded

Hi Ronald, we're delighted to hear that Rob provided you with excellent service at Regal Acura. We look forward to continuing our support for your new ZDX! Enjoy your new ride!

December 21, 2024

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Employee Rating

Excellent communication. Excellent service. I appreciate the shuttle service. I was able to still work and have my car repaired. More

by Terry
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Regal Acura responded

Hi Terry, we're delighted to hear that our communication and shuttle service made your experience at Regal Acura convenient. We look forward to serving you again! Safe travels!

December 19, 2024

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Employee Rating

Brandon is the best salesperson we’ve had. This is our 6 MDX - between Cincinnati, Orlando and Lakeland, FL. That’s a lot of salespeople to compare him to. Jared (Mgr) made the experience More

by DMHUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Exum, Jared Plummer

Dec 19, 2024

Regal Acura responded

We're delighted to hear that Brandon and Jared made your experience at Regal Acura a memorable one! It's fantastic knowing they stood out among many others. Thank you for choosing us again, enjoy your new MDX!

December 15, 2024

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Employee Rating

Professional and attentive to what we wanted and what we needed. Great experience overall. Would buy again More

by agosto_luckydog_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Carter, Brandon Exum

Dec 16, 2024

Regal Acura responded

Thank you for sharing your positive experience with us at Regal Acura! We're delighted to hear that our team was professional and attentive to your needs. We look forward to assisting you again in the future!

December 07, 2024

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Employee Rating

I like coming to Regal for any service I need. Thank you all and Rob for what you do. More

by dazanayaife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Regal Acura responded

Thank you for trusting Regal Acura with your service needs! Rob & the team appreciate your support and look forward to seeing you next time!

December 03, 2024

Dealership Rating
Employee Rating

Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa More

by janetpetrie1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 04, 2024

Regal Acura responded

Janet, I'm sorry to hear about your disappointing experience with our service department. We strive for efficiency and thoroughness, so it's concerning that we fell short during your visit. Please reach out if you'd like us to address any unresolved issues or discuss this further. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

November 22, 2024

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Employee Rating

The service is consistently outstanding. The service and admin staff are always professional, pleasant and helpful. More

by ANTHONYD.GADDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Megan Barnes

November 20, 2024

Dealership Rating
Employee Rating

I really enjoy coming to have my car serviced at regal. Thanks so much for everything. More

by dazanayaife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 17, 2024

Dealership Rating
Employee Rating

Rob is a great service technician. Stays with you through the entire processeven after the initial service appt. More

by bluckhaupt1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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