Rob Tinkham | Page 6

I purchhased a preowned 2019 Porsche Targa 4S for Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Rob Tinkham, salesperson was very helpful. I purchased my car, sight unseen, as travel from Florida to Boston would be very challenging due to Coronavirus. I did review the vehicle via Facetime and requested that Rob, who has owned many Porsches, go over the car with a fine "toothcomb," which he indicated that he would and subsequently told me the car was perfect. Well, it was not so perfect. The car was transported via enclosed carrier. As soon as I looked over the car, I noticed rock chips on the front hood and on the side rear quarter panel. I contacted Rob, who authorized up to $200 to fix the chipped paint. On Wednesday, 5/13 I was trying to remove the glove compartment key from the key fob only to find out that that part of the key was broken (Confirmed by Suncoast Porsche.) It is not a warranted part and costs $125 to replace which Mercedes Benz of Boston refuses to pay or replace, as they own a Porsche Dealership in Massachusetts. In addition, while having the car 3M'd for paint protection from rocks, etc., the owner of 2Zero, authorized 3M dealer, noticed that the front bumper had "cosmetic" damage and while it had been repaired, the paint that was used had a "Blue" hue to it. My vehicle is Jet Black Metallic. It is a bit difficult to see, but it is apparent. I had the repair completed at a cost of $400 which again Mercedes Benz of Boston is unwilling to reimburse me for the out of pocket expense. Obviously, I am a Florida resident and they may not have had another opportunity to sell a car to me, and perhaps that is the reason for their reluctance to pay for the damages/repairs/replacement. I can assure them that I will be buying additional vehicles, but none from them!!! In fact, I have owned Mercedes Benz in the past and will not buy another Mercedes Benz vehicle, as they are franchisees of Mercedes Benz! More

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It’s always a pleasure doing business with Robb at Mercedes of Boston I get the best car at the best price thank you again Mercedes of Boston I get the best car at the best price thank you again More

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Helpful and professional From beginning to end everyone I dealt with was helpful, courteous and professional. In particular Rob Tinkham who made the delivery of my newly lease From beginning to end everyone I dealt with was helpful, courteous and professional. In particular Rob Tinkham who made the delivery of my newly leased car a smooth and stress free experience during the time of social distancing and Covid19. I would not hesitate to recommend Mercedes of Boston to anyone. More

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Rob goes above and beyond to make sure you are happy. We had the best experience when purchasing our new car. Rob Tinkham went above and beyond and made the experience so enjoyable. Rob is very knowledgea We had the best experience when purchasing our new car. Rob Tinkham went above and beyond and made the experience so enjoyable. Rob is very knowledgeable and always a pleasure working with him. More

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Rob Tinkham was awesome during the entire process of buying my 350 GLE He presented himself in a genuine, professional and highly knowledgeable manner. Thank you! buying my 350 GLE He presented himself in a genuine, professional and highly knowledgeable manner. Thank you! More

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Robert Tinkham was the best!!!The service and speed Robert Tinkham was the best!!! The service and speed with which he found a great rate on financing and best deal for my car, AWESOME! Robert Tinkham was the best!!! The service and speed with which he found a great rate on financing and best deal for my car, AWESOME! More

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Responsive and service oriented without pressure I actually drove from Philadelphia to Boston to test drive the car that I ultimately purchased. The Sales person, Rob Tinkham, was very knowledgeable I actually drove from Philadelphia to Boston to test drive the car that I ultimately purchased. The Sales person, Rob Tinkham, was very knowledgeable about the car and worked with me to get the car delivered to my residence. Overall I had a very nice experience with Mercedes Benz of Boston. I would certainly recommend this dealership to anyone local to Boston area or from the surrounding area in the Northeast. I had contacted two local Dealerships in the Philadelphia area and neither of them returned my phone calls after out initial discussion. Rob was very precessional and provided updated up until the time the car was delivered. Mercedes of Boston is certainly worth a look. More

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Fantastic experience, excellent service, awesome cars! I never thought buying a car would be so easy and pleasant. All my questions were answer and sometimes there was no need to ask anything because all t I never thought buying a car would be so easy and pleasant. All my questions were answer and sometimes there was no need to ask anything because all the topics were crystal clear. I had an awful experience before and I was a bit skeptical but I am so happy with the outcome. Thanks to Rob and the whole team because me and my family had a great experience. Looking forward to seeing you soon again! More

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Wonderful Mercedes Experience Fantastic customer service. Always satisfied with Rob Tinkham who gives great care and attention to us and our wishes.Have never had an unpleasant enc Fantastic customer service. Always satisfied with Rob Tinkham who gives great care and attention to us and our wishes.Have never had an unpleasant encounter. The man's extensive knowledge always shines through. More

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Ahhh....Rob Tinkham is the best. Cant say enough about our HC experience once again...this was our 6th in a row vehicle acquisition from the HC companies and we have always dealt with Cant say enough about our HC experience once again...this was our 6th in a row vehicle acquisition from the HC companies and we have always dealt with Rob...follow up and true customer service is why we continue to be loyal to the HC brand. More

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