Rob Pane

At every experience, EVERY, Matt and team Niello has managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for ch managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for choosing Team Niello. Not only do i get a professional team effort from Robb Pane, the Service Department, but also from Mark Carpenter, the Parts Team. Also, every interaction with the professionals in the Sales dept including the leader of the crew, TJ, is DA MAN. More importantly, Hats off to Mr. Rick Niello and his executive management team picking and nourishing the management efforts to satisfy customers like me for the last couple decades- Bravo Team Niello. More

by WYATTGPHOTOGRAPHY Verified Customer Verified Customer

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1st warranty service went well once we figured out ownership to navigate the system, Thank You Neillo Volvo and Jessica Le Clerc for all the help when we need it to learn how to efficiently operate ou ownership to navigate the system, Thank You Neillo Volvo and Jessica Le Clerc for all the help when we need it to learn how to efficiently operate our XC60 T8 PHEV. More

by Dale L Verified Customer Verified Customer

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The transactions are always simple. The service was outstanding, like always. Shaun is an excellent service advisor. The service was outstanding, like always. Shaun is an excellent service advisor. More

by BRITNEY.STEPHENS Verified Customer Verified Customer

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they found me a vehicle that was specked pretty close to what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership be what we wanted. the car was delivered to our home clean. we would have liked a more thorough understanding of how things worked but the dealership bent over backwards to give us a thorough training session when we asked for it. extra accessories were provided in a timely fashion. though not an issue for us I believe it would be helpful to staff to have appropriate direct Volvo participation in handling winter tire requests. it was tough for them to understand our needs in that regard, as a matter of fact I would like Volvo to contact me personally to discuss this issue. I live in the mountains with the driving through 1' to 2' of snow is common and all season tires do not fit the bill More

by JIM@TAHOECITYMARINA.COM Verified Customer Verified Customer

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Great courteous service Keep me well informed and answered all my questions awesome valet service answered all my questions awesome valet service More

by HMWTSALAZAR Verified Customer Verified Customer

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I am so confident in the quality and care at Niello Volvo every time I need to get my Volvo serviced. The communication and professionalism is outstanding, and I always leave the parking lot with peace of mi every time I need to get my Volvo serviced. The communication and professionalism is outstanding, and I always leave the parking lot with peace of mind. Kudos to the front of house and back of house for all you do to take care of guests! More

by TARYNDBENSON Verified Customer Verified Customer

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They treated us well with loaner and all. Didn’t like how our car was in the shop for over a month to try to fix the same issue. Didn’t like how our car was in the shop for over a month to try to fix the same issue. More

by BLBROWN3680 Verified Customer Verified Customer

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Niello Volvo Service Center is awesome; They provide the best customer care. Shout-out to Shaun! Shaun went above and beyond by addressing all my concerns and presenting some other insights I would have mis best customer care. Shout-out to Shaun! Shaun went above and beyond by addressing all my concerns and presenting some other insights I would have missed. He worked with my schedule and made sure I was taken care of, ensuring I was able to be where I needed to be while I waited for my service. More

by JOHNATHAN.SOWARD Verified Customer Verified Customer

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Amy, Rob, and the entire Niello Volvo Service Team are fantastic. They're responsive, thorough, pro-active, and my repairs were done in record time. They truly make you feel like you're their most import fantastic. They're responsive, thorough, pro-active, and my repairs were done in record time. They truly make you feel like you're their most important customer - it's such a family atmosphere - and yet so professional. I'm so happy I bought my Volvo from the Niello Dealership and that I have them to rely on for any service needs. I've even referred several friends to Niello Volvo for new car purchases. More

by LINDA.HANNAN Verified Customer Verified Customer

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Niello Volvo. Good Dealership with good people. They did a good job and their communication was great Good Dealership with good people. They did a good job and their communication was great More

by jcw0086 Verified Customer Verified Customer

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