Rob Pane
Rob Pane at Niello Volvo Cars Sacramento
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Rob Pane

Service Manager

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
21 Reviews
4.9

21 Reviews

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21 Reviews of Rob Pane

October 09, 2024

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Employee Rating

I am so confident in the quality and care at Niello Volvo every time I need to get my Volvo serviced. The communication and professionalism is outstanding, and I always leave the parking lot with peace of mi More

by TARYNDBENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Niello Volvo Cars Sacramento responded

Taryn, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 27, 2024

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They treated us well with loaner and all. Didn’t like how our car was in the shop for over a month to try to fix the same issue. More

by BLBROWN3680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton , Edgar

Sep 27, 2024

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 17, 2024

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Employee Rating

Niello Volvo Service Center is awesome; They provide the best customer care. Shout-out to Shaun! Shaun went above and beyond by addressing all my concerns and presenting some other insights I would have mis More

by JOHNATHAN.SOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Johnathan, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 16, 2024

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Amy, Rob, and the entire Niello Volvo Service Team are fantastic. They're responsive, thorough, pro-active, and my repairs were done in record time. They truly make you feel like you're their most import More

by LINDA.HANNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

Jul 17, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review, Linda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 12, 2024

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Niello Volvo. Good Dealership with good people. They did a good job and their communication was great More

by jcw0086
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 14, 2024

Niello Volvo Cars Sacramento responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 01, 2024

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Employee Rating

Shaun and his team at the service department did an exceptional job making sure the rim repair and inspection went flawlessly. In addition, the free coffee and pastries in the main sales area are fre More

by TONYSARDELLA
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 01, 2024

Niello Volvo Cars Sacramento responded

Thank you so much, Tony, for your kind words for Shaun and for taking the time to leave us this wonderful feedback! We look forward to working with you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

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Employee Rating

Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 14, 2024

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Employee Rating

"the best service experience i have ever received with my Volvo. Friendly, professional, prompt and extremely knowledgeable. Class-act team of passionate pros. Bravo, team Niello. " More

by WYATTGPHOTOGRAPHY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 13, 2024

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Employee Rating

It is not only Amey, but the dealership that I am so impressed with. No matter what the service or issue, everyone gets involved to get the job done. Amey makes sure that I spend as little time waiting More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 30, 2024

Dealership Rating
Employee Rating

Always a pleasure to visit the dealership, eater for service or questions about my vehicle. Everyone is always friendly and eager to help. Let's face it, the vehicle is smarter than I, and Amy is always More

by ARSON951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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