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Rob Martin
Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
79 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
7 yrs, 3 mos
Industry Experience
36 yrs, 2 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
79 Reviews
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79 Reviews of Rob Martin
June 03, 2025
You charged me 25 dollars labor for air filter change when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filt when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filter myself and change. Is it not enough that I’m buying the overpriced filter from you? This will be the last time I come by you for service More
by Curtiskoth
Verified Customer
June 02, 2025
Polite, efficient, worked me in when I was able to come there, work done in time they predicted there, work done in time they predicted More
by judy_coyle
Other Employees Tagged: Ryan Knepprath
June 02, 2025
Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection. they said they were gonna do. I really appreciated the video walk-through of the inspection. More
by Wolverinemann
Other Employees Tagged: Rob Martin
May 26, 2025
Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you customer service I will surely recommend my friends family member anybody to you More
by igiehonwest
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Frymark Danielle, Nick Inman, Brandon Vetter, Ryan Knepprath
May 15, 2025
Rob Martin was tremendous. He listened to the issue I had with my 2025 4Runner and took care of it the same day. The dealership took the vehicle in without an appointment beca He listened to the issue I had with my 2025 4Runner and took care of it the same day. The dealership took the vehicle in without an appointment because of the issue and resolved it to my satisfaction. More
by Grafton716
April 28, 2025
Service and sales technician were good to work with - challenge was with a key fab challenge was with a key fab More
by lparve
Other Employees Tagged: Seth A Tearney, Keith Mcginnis, Abigail Lundberg, Ryan Knepprath
April 23, 2025
The Service Department was very busy but I and everyone I saw was well taken care of. Mr. Martin gave me information and choices on tires that I will need soon and answered my questions. saw was well taken care of. Mr. Martin gave me information and choices on tires that I will need soon and answered my questions. More
by Toyota hybrid owner
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