Rob Grubb
Rob Grubb at Five Star Ford of Dallas

Rob Grubb

Pre-owned Manager

Five Star Ford of Dallas

8900 President George Bush Tpke
Dallas, TX 75252

Contact Me
4.4
18 Reviews

Dealership Experience

7 yrs, 2 mos

Industry Experience

25 yrs, 1 mo

Languages Spoken

English English

4.4

18 Reviews

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18 Reviews of Rob Grubb

May 28, 2025

Dealership Rating
Employee Rating

We drove an hour out tonight to work out a deal with Micheal the sales man and finally reach an agreement. We submitted a credit application and was told by this Sales Manager Rob that they were NOT goi More

by rudygonzales2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 29, 2025

Five Star Ford of Dallas responded

Rudygonzales2010, We appreciate you driving an hour to our dealership, and we understand your frustration regarding the credit application. We always aim to work with our customers to find a solution. In this instance, because the financing was intended to be under your grandfather's name (who was not present yet was provided the application), and given the significant negative equity on your trade-in, our Sales Manager explained that we would need a down payment to move forward with submitting the application to our lenders. This is a necessary step to ensure we can secure a viable approval. We regret that we couldn't finalize a deal under these circumstances, but we're here to help explore other options. Don’t hesitate to reach Rob or me at 972-985-3600. Sincerely, Thomas Bies, General Sales Manager

January 04, 2025

Dealership Rating
Employee Rating

First class dealership. Experienced sales team and competitive pricing. Jay was honest, informative and professional! Most pleasant buying experience. Customer care was top More

by lisaannkisner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Ingersoll, Jay Esparza

Jan 05, 2025

Five Star Ford of Dallas responded

Congratulations, lisaannkisner, on your new Ford! Providing outstanding customer service is our top priority, and we're happy to hear that Jay, Rob, and Brett exceeded your expectations. We look forward to welcoming you back to Five Star Ford Dallas. Let us know if you have questions about your purchase at 972-985-3600. Take care, Thomas Bies, General Sales Manager

January 03, 2025

Dealership Rating
Employee Rating

I recently had the pleasure of meeting Rob Grubb. He went above and beyond to ensure I was taken care of. He handled everything with such professionalism and care. I highly recommend him for anyone l More

by Rockysandlin2
Recommend Dealer
Yes
Jan 03, 2025

Five Star Ford of Dallas responded

Rockysandlin2, We are thrilled to hear that Rob ensured you were taken care of when you shopped at Five Star Ford Dallas. We strive to provide exceptional customer service, and we're happy that Rob was able to exceed your expectations. We appreciate your business and look forward hearing from you again at 972-985-3600. Thank you, Thomas Bies, General Sales Manager

August 11, 2024

Dealership Rating
Employee Rating

Jordan is a made it happen professional guy. I called asking for a specific Bronco and he got it for me. His selling demeanor is calm and collected, doesn’t make you feel pressured, and very res More

by carloscabanpr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 12, 2024

Five Star Ford of Dallas responded

Carlos, Thank you so much for your kind words about your experience with Jordan and the Five Star Ford Dallas sales team. We're thrilled to hear that you were satisfied with your shopping experience. Your business means a lot to us, and we look forward to serving you again in the future. Reach us at 972-985-3600. Enjoy your new Bronco! Best regards, Thomas Bies, General Sales Manager

February 03, 2024

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Employee Rating

After having my vehicle for about a month now, I’m not only pleased with how well the purchasing process took place, but also the performance of the truck I bought. Raed made my first car buying experienc More

by dghuckabee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raed Ashkar

Feb 04, 2024

Five Star Ford of Dallas responded

Dghuckabee, We are happy you found your truck at Five Star Ford Dallas. Raed and Rob are very knowledgeable, so don't hesitate to reach out to 972-985-3600 with questions about your Ford. Enjoy your ride! Best regards, Thomas Bies, General Sales Manager

January 28, 2024

Dealership Rating
Employee Rating

The price of the car didn’t change. . the price on internet was the price of the car. The extras that they offered us were suggestions. Not required. Yama was easy to work with. Took th More

by rogerclaraw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yama Ameen, John Ballard

Jan 28, 2024

Five Star Ford of Dallas responded

Roger, Always expect a transparent deal at Five Star Ford Dallas. We are truly thankful for the trust you placed in us and will continue to strive to provide you an exceptional customer experience every time you stop by. If you have any questions about your purchase, please don't hesitate to reach out to 972-985-3600. Thank you, Thomas Bies, General Sales Manager

February 22, 2023

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Employee Rating

Purchased my CPO Ford Explorer ST from ILLIANA second purchase from her the experience was super stress free super friendly to work with went above and beyond to repair a few items on the vehicle in reco More

by Steve85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iliana Davila, Fred Smith

Feb 23, 2023

Five Star Ford of Dallas responded

Congratulations, Steve85! Iliana and the Five Star Ford Dallas sales team continue to be available for you at 972-985-3600. Helping you enjoy your certified Explorer ST is a priority and we want to hear from you. Let us know when you have technical or care concerns. Thank you for your feedback and high marks! Kind Regards, Thomas Bies, General Sales Manager

March 12, 2022

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Employee Rating

Shawn Khan help me find the perfect car for my budget. He didn't put me under any pressure, he understood and listened to my needs and wants. You get treated like family when you come here. I won't get a More

by amandaables
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn,Khan

Mar 13, 2022

Five Star Ford of Dallas responded

Hello amandaables, It is always great to hear from our Five Star Ford Dallas customers. When Rob, Shawn, or I can be of further assistance, please reach us at 972-985-3600. Let us know how we can help you enjoy your Honda. Thank you, Thomas Bies, General Sales Manager

June 08, 2021

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Employee Rating

Anna was such a Great help she is so dedicated to helping you! The team in General from 5 Star Ford is amazing! Thank you More

by Geanine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anna Alison

Jun 09, 2021

Five Star Ford of Dallas responded

Geanine, It is always great to hear from our Five Star Ford Dallas customers. Thanks for recognizing Anna and her efforts to make your shopping experience a good one. Stay in touch at 972-985-3600. We are here to help you enjoy your ride! Thank you, Thomas Bies, General Sales Manager

April 21, 2021

Dealership Rating
Employee Rating

Horrible service. Very delayed responses if any communication at all. Salesman was not interested in my purchase options at all. Very disappointing as I would have been a repeat customer. More

by jessicamckinney11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charles Wilkinson

Apr 22, 2021

Five Star Ford of Dallas responded

Hello, Our dedicated sales team never wants to miss an opportunity to help our valued customers. We strive for complete customer satisfaction and we did our best to present available financing options. Unfortunately, the bank requirements are out of our control. As presented in the timely text conversations, Charles, Rob, and I are open to continuing to serve you. Please reach us at 972-985-3600 if you would like to continue the purchasing process. We will do all we can to get you into a vehicle. Sincerely, Thomas Bies, General Sales Manager

Apr 22, 2021

jessicamckinney11 responded

This is the biggest line of xx I have ever read....timely text conversation? Hours at a time with NO response and no truth in what was said. Interesting how you mention financing options when it was never discussed. I can assure you, finance knows nothing about the options I have because I was NEVER given the opportunity to discuss. I hope this isn’t how all customers are treated.

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