Rob Edmonds
Rob Edmonds at Mercedes-Benz of Hagerstown

Rob Edmonds | Page 15

Sales and Leasing Consultant

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

Contact Me
5.0
563 Reviews

Rob comes from a car family, having been raised around the car industry, thanks to his dad and grandfather. Originally from southern Virginia, he relocated to the area in 1993. Rob has two Bernedoodle puppies. In his spare time, he enjoys a good game of hockey whether he is playing or spectating.

Dealership Experience

11 yrs, 2 mos

Specialties & Trainings

DealerRater Certified

Mercedes-Benz Star Certified

5.0

563 Reviews

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563 Reviews of Rob Edmonds

April 08, 2023

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Employee Rating

This dealership is a very nice place to purchase a vehicle. All the employees we met were great to work with especially Rob our salesperson. More

by Jwkfer2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 18, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Rob and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back!

April 03, 2023

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Rob was very easy to work with, very professional, genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and prof More

by ndfanbrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Shemon

Apr 03, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that Rob and Austin delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Hagerstown!

April 02, 2023

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Rob was professional, friendly, and extremely helpful as I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. More

by bethany
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Austin Shemon

Apr 03, 2023

Mercedes-Benz of Hagerstown responded

Bethany, thank you for the review! We appreciate the kind feedback about Rob and hope to see you again at Mercedes-Benz of Hagerstown. Safe travels!

April 01, 2023

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Great salesman, would recommend and continue a life long relationship. 100% satisfied and will be a repeat customer. More

by Cwolivebranchllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2023

Mercedes-Benz of Hagerstown responded

This review makes our day! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your experience. Safe travels ahead!

March 27, 2023

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Excellent customer service and dealership! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! More

by crawffie49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Austin Shemon

Mar 28, 2023

Mercedes-Benz of Hagerstown responded

Congratulations on your new car! Barry, Rob, Austin, and the entire Mercedes-Benz of Hagerstown team are thrilled to see your glowing review!

March 27, 2023

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No fuss. No wasted time. Personable and professional people. Would have bought two if I could have! More

by Tribepride4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Austin Shemon

Mar 27, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We appreciate your business and hope to see you back again at Mercedes-Benz of Hagerstown. Safe travels!

March 11, 2023

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Rob was great! However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure More

by Erichockenberry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Austin Shemon

Mar 15, 2023

Mercedes-Benz of Hagerstown responded

Eric, while we are happy to hear you had such a great experience with Rob, it's unfortunate to hear about the suspension issue. Each of our vehicles for sale go through an extensive OEM and/or State Inspection process. I personally searched through all of our customer sales and service records for this vehicle, only to find no mention of a faulty suspension. Of course, that's not to say mishaps don't exist. In the future, please contact me or Marty Gillions right away with any potential issues prior to purchasing or taking it to another service facility. You can reach either of us at (301) 733-2301. Thank you, Justin Harbert | General Manager

Mar 16, 2023

Erichockenberry responded

When I bought the vehicle, it was no longer under warranty. Rob told me if I had any issues down the road it would need to be serviced at an Acura dealership, so that's where I took it. He said he didn't know anything about Acura's as you all sell Mercedes. Immediately after the Acura dealership identified and fixed the issue I called Rob to discuss the matter. The only thing he was concerned with was the negative review, not making the situation right. After discussing what was wrong with the vehicle, I asked him if there was any possibility of reimbursing me. I told him I could send over all of the paperwork from the Acura service department. He told me he would look into the matter and talk to his boss/service department about possibly reimbursing me for part/all of the cost. That was on Saturday and I've heard nothing back from anyone.

Mar 18, 2023

Erichockenberry responded

A week later and I've yet to be contacted by anyone. Why would I contact your dealership if I have any future issues when you're ghosting me and refuse to make this situation right!?

March 05, 2023

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Rob was very helpful and made the whole buying process easy for us, specially that we were coming from another state. All information provided was accurate and he responded in a timely manner. Had a wonde More

by Orlando_dizon
Recommend Dealer
Yes
Mar 06, 2023

Mercedes-Benz of Hagerstown responded

This is great to hear! We are thankful for your business and are pleased to hear about your positive sales experience with Rob. We wish you safe travels ahead in your new Mercedes and hope to see you again for all your car purchase and service needs. Take care! -- Mercedes-Benz of Hagerstown Team

March 01, 2023

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We just bought our second vehicle from Rob in the past four years. He has a great technical knowledge of the cars and is able to explain how and why the systems work--and has helped get all of the settin More

by steelSparks
Sales Price Transparency
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Recommend Dealer
Yes
Mar 01, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that you found the right vehicle working with Rob and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

February 28, 2023

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Employee Rating

Rob was very easy to work with and no pressure. They offered a fair trade for my vehicle and drove home the truck that I came into purchase. More

by Dbrowman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 01, 2023

Mercedes-Benz of Hagerstown responded

Congrats on your new truck! We are so glad you are satisfied with your deal and your experience at Mercedes-Benz of Hagerstown. Thanks for the five stars!

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