Rob Butts

This was my second attempt at purchasing a vehicle through Bill Jacobs Volkswagen, and unfortunately, it ended in disappointment again. I was looking to trade in my 2024 Golf R for the newly improved through Bill Jacobs Volkswagen, and unfortunately, it ended in disappointment again. I was looking to trade in my 2024 Golf R for the newly improved 2025 model. However, the sales process felt more like an effort to push me toward settling for what was already on the lot, rather than helping me get the car I truly wanted. After deciding to take things into my own hands—and with support from Volkswagen of America—I learned that dealerships have the ability to trade inventory between each other to better meet customer preferences. This is an option no one at Bill Jacobs ever offered or even mentioned to me. While I still plan to use their service department for maintenance, I won’t be returning to the sales team for any future Volkswagen purchases. Twice was enough. A dealership should be proactive in helping loyal VW drivers get the vehicle that fits their needs, not just the one that’s easiest to sell. More

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Purchased 2 vehicles at once. Very friendly and helpful. Understandable and fast. I was pleased with how I was treated. Very friendly and helpful. Understandable and fast. I was pleased with how I was treated. More

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Love this place! Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful w Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful when picking out extended warranty’s for my new 2025 Tiguan. Thank you everyone at Bill Jacob’s VW! More

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Bill Jacobs VW was attentive to our needs and concerns. We were promptly greeted and assisted with a sales representative that was available for questions after leaving the dealership. Other dealers were n We were promptly greeted and assisted with a sales representative that was available for questions after leaving the dealership. Other dealers were not as willing or straightforward with the negotiation process. We felt that we were able to get honest answers and a willingness to negotiate for a fair outcome for both parties. I would recommend BJ VW for their above average selection and service. More

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