Ricky Catalan | Page 3

I just wanna thank the great team at bmw of Catonsville for all there great service.As soon as i walked in the door i was greeted by a great team of advisors. Brittany,Neil,Keon,Jamie and Ricky were very h for all there great service.As soon as i walked in the door i was greeted by a great team of advisors. Brittany,Neil,Keon,Jamie and Ricky were very helpful and great customer service was provided by all five of this amazing team.i brought in my 2021 x5 and my 2014 328 this time.Also the smile i was greeted with could be seen under the mask that everyone had on.Very happy with how clean the areas are and how every one taking the Covid issues serious and professional.i just want to thank this amazing team for everything they did!!! More

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Benn was excellent. He addressed our every question and need to ensure our happiness. He was with us every step of the way to guarantee a smooth transition. need to ensure our happiness. He was with us every step of the way to guarantee a smooth transition. More

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Brilliant service, perfect dealership and staff. Cant Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my Brilliant service, perfect dealership and staff. Cant recommend enough!! Rick always goes out of his way to make sure i get the best parts for my car, and makes sure i get home safe and back to pick up the vehicle. Thank you Ricky! More

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Best service in Maryland! Everyone is exceptional and goes out of their way to accommodate me any time I go there.The service team ROCKS goes out of their way to accommodate me any time I go there.The service team ROCKS More

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I stay with dealership because of the honest and exceptional service department and service advisors.... This is my third X-3. I have purchased. Rocky Catalan is the best service advisor! exceptional service department and service advisors.... This is my third X-3. I have purchased. Rocky Catalan is the best service advisor! More

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I've contacted Ricky several times as I was out of the country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! country regarding a service maintenance plan to no avail. I wrote a previous comment in 2019 which has been removed. Go figure! More

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Amazing service! Bringing an imported RHD my car wasnt the easiest to deal with, i can honestly say the staff went ABOVE AND BEYOND to make sure everything i needed wa Bringing an imported RHD my car wasnt the easiest to deal with, i can honestly say the staff went ABOVE AND BEYOND to make sure everything i needed was done in a professional honest and trust worthy way. I cannot recommend this team enough! They will go out of their way to make sure you know you are a valued customer. The mechanics and service team are THE BEST. Thank you to Ricky in services, you have restored my faith in honest customer service and care. C. More

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Great service, no fuss, just straight to the point. The whole staff is wonderful and appreciated that my time was valuable. Hands down the best new car buying experience in Maryland. whole staff is wonderful and appreciated that my time was valuable. Hands down the best new car buying experience in Maryland. More

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Bought a new BMW car from BMW Catonsville recently. My sales person was Jae Lim. He treated me and my family with outstanding professionalism and respect. He was readily available throughout and after sal sales person was Jae Lim. He treated me and my family with outstanding professionalism and respect. He was readily available throughout and after sales. He answered my text and calls even during his off days. The dealership made the process as smooth as possible and sold me a car with reasonable price. I highly recommend Mr Jae Lim from BMW Catonsville. More

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Excellent service Both Ricky Catalan and Brittany Hill are AMAZING! They are helpful and professional. I’ve had poor service at another dealership and opted to make the Both Ricky Catalan and Brittany Hill are AMAZING! They are helpful and professional. I’ve had poor service at another dealership and opted to make the drive further to this location based on the excellent customer service. I would advise everyone to purchase and schedule services at this location. This is my second BMW and I will continue to visit the Catonsville location exclusively. More

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