Ricky Catalan

I always have an excellent experience at BMW of Catonsville. My service advisor, Ricky Catalan, is professional, knowledgeable, and consistently provides great support. He keeps me informed, explai Catonsville. My service advisor, Ricky Catalan, is professional, knowledgeable, and consistently provides great support. He keeps me informed, explains everything clearly, and makes each visit easy. Ricky is a major reason I trust this service center. More

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I am very please with the service I received from Nazrul Islam. He was thorough and patient. He made the experience very pleasant. Islam. He was thorough and patient. He made the experience very pleasant. More

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Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter. More

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It’s a wonderful dealership that has been with the local community for several years and I am a repeat customer. Ron Ventura did a fabulous job in helping me get the car that I want. He went over every deta community for several years and I am a repeat customer. Ron Ventura did a fabulous job in helping me get the car that I want. He went over every detail and answered all my questions. No pressure environment and a very comfortable experience. And Mark Sonn from the finance department was very thorough and efficient and took care of all my questions and concerns and reassured to contact him in the future for any further questions or concerns I might have, which is great.. Definitely happy with my experience. More

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Great Teamwork! The car buying process was fast and efficient. Ron was a pleasure to work with! The car buying process was fast and efficient. Ron was a pleasure to work with! More

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BMW Catonsville is the best. They treat you like family. Ron Ventura is very knowledgeable and caring. He took excellent care of us. They treat you like family. Ron Ventura is very knowledgeable and caring. He took excellent care of us. More

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Working with Ricky is always the best. He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky! He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky! More

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Second BMW in a row. My first experience was great with Harold and I made sure to seek him out when I was ready to upgrade. As expected the second time around was persona My first experience was great with Harold and I made sure to seek him out when I was ready to upgrade. As expected the second time around was personable, professional, smooth, and seamless. I will say that not only the buying experience made me a returning customer but also the service experience. You spend more time with service than sales along your ownership experience. Without hassle free service and loaners being readily available while working with Ricky I would have thought twice about buying there again. I hope this level of service will continue. More

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Amazing service and fast and never any issues with my car after service.highly recommend this dealership and there crew !! after service.highly recommend this dealership and there crew !! More

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This dealership is amazing and has the best service department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the experience and professionalism!! More

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