Rick Mignanelli

we have bought vehicles from paul masse for several years...always excellent.....service and sales are excellent years...always excellent.....service and sales are excellent More

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Rachel is a excellent sales person she follows through with all aspects of buying a new car. This is our 2nd car with Rachel and 4th car with Paul Masse Buick. with all aspects of buying a new car. This is our 2nd car with Rachel and 4th car with Paul Masse Buick. More

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Rachel pays attention to details and works really hard to find the right vehicle for you. find the right vehicle for you. More

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Absolutely thrilled with my experience at Paul Masse! From the moment I walked in, I was impressed by the immaculate cleanliness and inviting atmosphere of the showroom. The attention to detail is eviden From the moment I walked in, I was impressed by the immaculate cleanliness and inviting atmosphere of the showroom. The attention to detail is evident, making it a pleasant environment to explore their impressive selection of vehicles. My salesman, Tom, was outstanding. He was incredibly knowledgeable, patient, and genuinely committed to helping me find the perfect car. He took the time to understand my needs and guided me through the options without any pressure. His professionalism made the whole process enjoyable and stress-free. The management team also deserves a shout-out for their evident dedication to customer satisfaction. They were approachable and made sure everything ran smoothly from start to finish. It’s clear that creating a positive experience for customers is a top priority for everyone at Paul Masse. I couldn’t be happier with my purchase and highly recommend this dealership to anyone looking for exceptional service and a fantastic selection of vehicles. Thank you,Paul Masse, for making my car-buying experience a memorable one! More

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Working with Tom Fratantuono has been a most refreshing experience as Tom is easy to work with and approaches the sales process as it should be with the customer being number one which is so absent at many experience as Tom is easy to work with and approaches the sales process as it should be with the customer being number one which is so absent at many businesses today. His professionalism, knowledge of the product, and overall expertise shine in every aspect of a car purchase starting with the initial introduction, throughout the sales process, and the delivery of the vehicle. He followed up on post-delivery to ensure that all was good and wanted to ensure that we were comfortable with the vehicle and to let us know if we had questions not to hesitate to call him. The process is also a testament to the Paul Masse Buick/GMC business model which is a first-class organization with an exemplary service department. I would like to also give kudos to Ali and Jorge for their assistance in the process. This is the third vehicle I have purchased from them. We look forward to a continued relationship with them. Thank you! Bill and Chris More

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I am changing my original review because I jumped the gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. Thanks again and I apologize for not allowing you to do what you do best and that is why I will be back! Exceptional work Rick thank you again!!! More

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Nothing but games. If you want to get screwed over then Paul Masse is the place to go!! If you want to get screwed over then Paul Masse is the place to go!! More

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Tom Frat was awsome as always. Did a great job with the whole buying process. Went above and beyond for us. Thank you again Did a great job with the whole buying process. Went above and beyond for us. Thank you again More

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Omg I have never been treated with suck family oriented like Kevin did never pushed me to buy just help me make the decision, he was very helpful very nolegeable with vehicles, Paul Masse you guys did a gr like Kevin did never pushed me to buy just help me make the decision, he was very helpful very nolegeable with vehicles, Paul Masse you guys did a great job hiring someone like Kevin I will def, go back for his help and services I really hope we do business again and the Kevin will be there to take care of it. More

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We just purchase our GMC Denali 2500 HD from Tom Frat and nothing about this experience disappointed. The transaction was so smooth and got the best deal around. Tom is one of the most incredible salesman I nothing about this experience disappointed. The transaction was so smooth and got the best deal around. Tom is one of the most incredible salesman I have ever delt with. The entire team that I interacted with for this purchase was phenomenal. Can't say enough about the Paul Masse team. Thank you Tom and the whole staff! More

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