Rick Hiller | Page 3

Flat tire Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purcha Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purchasing my new car. The fact that I was on my way to my grandmother's funeral did not seem to put any rush on the order and as of 24 hours later, they still have my car. Terrible customer service! Would not recommend bringing my car to this service center to anyone. More

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someone from service damaged my work van I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. Rick Hiller promised to show me the video surveillance from dealership but later said he will not do it.They never fix my van -they just declined .Horrible dealership ,horrible experience. More

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It was a very pleasurable experience I sales person David was extremely knowledgeable about all the models my wife and I were interested in. He also listen to what I wanted and made it I sales person David was extremely knowledgeable about all the models my wife and I were interested in. He also listen to what I wanted and made it happen. We had to bring our Jeep to service because I had negotiated additional items that needed to be installed. The service representative Rick was great and the service department did a great job installing the upgrades we asked for. More

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Rick works hard to satisfy his customers Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job well.. More

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Damaged my car Took my wife's car in for service. When I washed it a few weeks later noticed the front bumper was touched up called them they said they did not do i Took my wife's car in for service. When I washed it a few weeks later noticed the front bumper was touched up called them they said they did not do it. So someone hit my wife's car and had touch up paint with them touched it up and left or what really happened is they hit it and didn't tell me. Would not go back to Jack Phelan dodge dishonest people .st More

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