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Rick Gordon
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31 Reviews
Dealership Experience
2 yrs, 5 mos
Industry Experience
37 yrs, 8 mos
Languages Spoken
English
31 Reviews
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31 Reviews of Rick Gordon
January 26, 2025
Tried fixing my brake issue, would call and they said they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to fight to get them to fix it 100 percent by the 3rd time of bring it back they finally fixed something and they feel good. But had to argue to get them to do it. Also one of the times they lost my brake fluid cap, left a dirty rag under my hood ( that could’ve caught fire ) and left a water bottle that was half full in my cup holder. Super unprofessional! I will never be back, had a nightmare of a time and will make sure every one of my friends and family never go here. Agnes was great though but your maintenance techs are horrible and unprofessional More
by Tomjkozak
Verified CustomerOther Employees Tagged: Billy Genereux, Agnes Pusztai
January 12, 2025
Excellent experience purchasing a vehicle at Family Ford. Staff was friendly and knowledgeable. Transactions went smoothly and they definitely earned my business. Staff was friendly and knowledgeable. Transactions went smoothly and they definitely earned my business. More
by Jeep2
Other Employees Tagged: Stephen Fitzgerald
January 11, 2025
I recently purchased a Ford F350 Super Duty from Family Ford, and I couldn't be more pleased with the entire experience. Living out of state, I initially reached out to the dealership with several question Ford, and I couldn't be more pleased with the entire experience. Living out of state, I initially reached out to the dealership with several questions, and Rick Gordon, the general sales manager, was my first point of contact. Rick was incredibly professional and responsive, addressing all my inquiries promptly and thoroughly before I even set foot in the dealership. When I arrived for the delivery of my new truck, the staff at Family Ford were friendly, welcoming, and truly helpful. They went above and beyond to ensure everything went smoothly and to earn my business, making me feel confident in my decision to purchase from them. The entire process was seamless and exceeded my expectations. I highly recommend Family Ford and Rick Gordon for anyone in the market for a new vehicle. Their dedication to customer satisfaction is unmatched! More
by Jeep2
Other Employees Tagged: Stephen Fitzgerald
January 08, 2025
My best experience ever purchasing a new vehicle. I used this site for making initial contact with the dealership. I worked with Rick Gordon, sales manager; he was excellent and responsive to my rece I used this site for making initial contact with the dealership. I worked with Rick Gordon, sales manager; he was excellent and responsive to my recent vehicle purchase. He was up-front and responsive to all emails. I would highly recommend this dealership, as the staff was friendly and cooperative during the entire process and a pleasure to work with. More
by Jeep2
Other Employees Tagged: Stephen Fitzgerald , Karina Popoli-Sarat
December 06, 2024
Great dealership to work with and to buy a car through. Andrew is great and would buy another vehicle from this dealership. Andrew is great and would buy another vehicle from this dealership. More
by adam.robbins12
Other Employees Tagged: Andrew Mcneal
November 25, 2024
The best dealership around l have been buying Ford vehicles from family Ford for at least 20 years vehicles from family Ford for at least 20 years More
by JAMESMCARD53
Other Employees Tagged: Keli Morin, Ken Brown, Greg Ayers, Agnes Pusztai
November 05, 2024
I feel the deals that I’ve gotten could have been better, think I could have paid less and gotten more for trade ins. Everything else has been great! think I could have paid less and gotten more for trade ins. Everything else has been great! More
by STURGISGODA
Other Employees Tagged: Greg Ayers, Agnes Pusztai, Kim Moore
November 03, 2024
It's been YEARS since I've had a dealership experience like this! No pressure. No hassle. No run around. Just, get to the price, and enjoy your truck! Will ABSOLUTELY do business here again. like this! No pressure. No hassle. No run around. Just, get to the price, and enjoy your truck! Will ABSOLUTELY do business here again. More
by Joe Boissonneault
Other Employees Tagged: Andrew Mcneal
October 27, 2024
Always feel like I am bothering service for my f350 I bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- customer service is horrible. More
by justinthompson514
Other Employees Tagged: Keli Morin, Ken Brown
October 26, 2024
Great experience! !! All the staff were very professional and helpful evey step of the way!!! Very pleased with the service!!! Will be going back for my next vehicle wh !! All the staff were very professional and helpful evey step of the way!!! Very pleased with the service!!! Will be going back for my next vehicle when the time comes!! More
by peterconsolini
Other Employees Tagged: Andrew Mcneal
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