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Agnes Pusztai

Overview Reviews (626) Inventory (152)

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Agnes Pusztai

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.8

626 Reviews

Overview Reviews (626) Inventory (152)

4.8

626 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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626 Reviews of Agnes Pusztai

June 23, 2026

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Employee Rating

Was there for one of several Ford recalls. Agnes took the time to research each outstanding recall and gave me an approximate time a fix will be available. This was a quick software update, in Agnes took the time to research each outstanding recall and gave me an approximate time a fix will be available. This was a quick software update, in and out in less than an hour. More

by BKINNIN5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2026 -

Family Ford of Enfield responded

We appreciate the five-star rating. It’s great that Agnes researched each recall on your Ford and that the software update was completed in under an hour. If you need anything else, please let us know.

June 21, 2026

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Employee Rating

Great dealership, work is always completed on time. Appointments are quick and easy to make. Appointments are quick and easy to make. More

by BRIARWOODHOMESINC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Ayers, Kim Moore, Rick Gordon, Karina Popoli-Sarat, Andrew Harris

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Jun 21, 2026 -

Family Ford of Enfield responded

Thank you for highlighting how smoothly your Ford Transit-350 service appointments go. We appreciate knowing that scheduling was hassle-free and that work was completed on time. We look forward to keeping your Transit running reliably on each visit.

June 18, 2026

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Employee Rating

Very easy to deal with . .Things were done in a timely manner Thank you very much Agnes .Things were done in a timely manner Thank you very much Agnes More

by Daniel.Fetko.vai5mm

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Agnes Pusztai

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Jun 18, 2026 -

Family Ford of Enfield responded

Thanks for sharing your experience with your Ford Escape Hybrid. We’re glad Agnes made the process easy and that your service was completed promptly. We appreciate your feedback and look forward to assisting you again.

June 08, 2026

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Employee Rating

Service got me in and out same day. They were very helpful to me. Thanks They were very helpful to me. Thanks More

by wbabbittADT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 08, 2026 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2026

Dealership Rating

Employee Rating

I always feel so welcomed there and Agnes always goes the extra step to make sure that happens extra step to make sure that happens More

by PAMELAJRICHARD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Agnes Pusztai

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May 31, 2026 -

Family Ford of Enfield responded

Thank you for the 5-star rating. It’s wonderful to know you feel welcomed and that Agnes goes the extra step. We appreciate you trusting us with your Ford service and look forward to seeing you again.

May 30, 2026

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Employee Rating

Easy going a pleasant waiting area Describe things in detail for me just a pleasant atmosphere detail for me just a pleasant atmosphere More

by Markishere0721

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Agnes Pusztai

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May 30, 2026 -

Family Ford of Enfield responded

It’s wonderful to hear the relaxed atmosphere and detailed explanations made your visit so pleasant. Thanks for trusting our Ford service department.

May 28, 2026

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Employee Rating

Service department is very helpful. After being serviced my car is always ready to go with no problems. Service advisor saved me a few bucks with coupons I got in the mail from Family F After being serviced my car is always ready to go with no problems. Service advisor saved me a few bucks with coupons I got in the mail from Family Ford. More

by JAKEGYPSYAMBER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 28, 2026 -

Family Ford of Enfield responded

Thank you for sharing your experience. We’re happy to hear your Ford is running smoothly and that Agnes could help you save with those coupons. We hope to assist you again in the future.

May 21, 2026

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Employee Rating

They did a great job on my truck. Transmission now shifts perfectly. Keep up the good work Transmission now shifts perfectly. Keep up the good work More

by Turbor2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Agnes Pusztai

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May 21, 2026 -

Family Ford of Enfield responded

It’s great to hear that your Ford F-150’s transmission is shifting smoothly again. We’re glad our team could get you back on the road with confidence. Thanks for the kind words.

May 20, 2026

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Employee Rating

Awesome service department. I had a recall on my F-150. They came to the house, picked up the truck, corrected the recall and brought the truck back. Had a 2nd recall that I jus I had a recall on my F-150. They came to the house, picked up the truck, corrected the recall and brought the truck back. Had a 2nd recall that I just took it to them today. They had it corrected and in and out in less than an hour. More

by gdmccary69

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 20, 2026 -

Family Ford of Enfield responded

Thank you for the five-star rating. We’re delighted our service team could pick up your Ford F-150, complete the first recall at your home, and quickly handle the second recall when you brought it in. We appreciate your trust and look forward to keeping you on the road.

May 18, 2026

Dealership Rating

Employee Rating

They are so good to me there and took the time to take a look at what was really going on with the car and fixed it was necessary. Agnes was amazing I would give her a 10 if I could look at what was really going on with the car and fixed it was necessary. Agnes was amazing I would give her a 10 if I could More

by RPFW0528

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Agnes Pusztai

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May 18, 2026 -

Family Ford of Enfield responded

Thank you for sharing your experience. We’re happy Agnes took the time to diagnose and address your Ford Edge’s needs. We appreciate your feedback and look forward to assisting you again.

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