Richard Jasso

Tyler was great. You could tell he was newer but got me into my new ride. The sales manager, Steve, was not the most pleasant. They instantly ran a soft credit check You could tell he was newer but got me into my new ride. The sales manager, Steve, was not the most pleasant. They instantly ran a soft credit check as soon as I walked in the door WITHOUT my permission. They wanted to do this before they even showed me the car I was interested in. Then the sales manager came over and tried scaring me away basically saying my credit is poor and it will be “very difficult” to get me into the car I wanted. You’re a buy here pay here dealer. I know my credit isn’t the greatest but that does not give you the right to treat people poorly and shove it in their face that they have poor credit. Thanks for getting me into my new ride but I will not be recommending Grote to anyone. More

by Taylor Verified Customer Verified Customer

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Bri was kind and wonderful helping me! She took everything in stride. She’s a good egg for sure! She took everything in stride. She’s a good egg for sure! More

by srbeal30 Verified Customer Verified Customer

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Our sales rep was very nice and extremely helpful. He even helped me with my phone,I felt foolish honestly but Colton eased my frustration and my anxiety he's such a great employee y'all need to keep He even helped me with my phone,I felt foolish honestly but Colton eased my frustration and my anxiety he's such a great employee y'all need to keep him for sure don't ever lose him ❤️😊 thank you to your dealer ship the managers are the absolute greatest as well!!! Thank you grody automotive!!! More

by cristinaroot1 Verified Customer Verified Customer

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The customer service was great. They were friendly and helpful and professional. The whole process was quick and easy. They were friendly and helpful and professional. The whole process was quick and easy. More

by cslough123 Verified Customer Verified Customer

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Colton was Very helpful and friendly. I will be sending my friend to see him I will be sending my friend to see him More

by debwlodarek Verified Customer Verified Customer

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Would recommend this dealership to someone looking for a vehicle. Very attentive to what you want and can afford. vehicle. Very attentive to what you want and can afford. More

by loufusaro715 Verified Customer Verified Customer

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It was a great experience working with her and the grote team i honestly was expecting to be turned away but thanks for the new car I love it. team i honestly was expecting to be turned away but thanks for the new car I love it. More

by bg6700195 Verified Customer Verified Customer

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I went to this dealership on Jan. 9, 2025. After looking at their website and finding a 2020 Ford Edge on site, I went inside and met Eric. I had previously been told on the phone to a 9, 2025. After looking at their website and finding a 2020 Ford Edge on site, I went inside and met Eric. I had previously been told on the phone to ask for Steve( Heim), so I did. Eric told me that Steve was busy at the moment. I talked to Eric about the Edge, which was listed for $14000 and had 109,000 miles on it. I gave Eric any information he requested for a credit check. While I was quite aware of how horrendous my credit is, I had been told that Grote was very good at dealing with bad credit. After a while, Eric returned and told me he could not get the Edge financed because of the high mileage. Instead, he had another vehicle, which he had already pulled up to the door for a test drive. It was a 2022 Ford Escape. We did not talk about the price at this time. I should also mention, I am handicapped, I have congestive heart failure, am on SSDI, and this was later in the evening, so I feel like my judgement was somewhat impaired. After driving the Escape, I agreed to purchase it. When we re-entered the dealership, I was then introduced to a guy who I was told was Steve. This guy then proceeded to do all of the work involving getting the vehicle financed. The only time I heard anything about price, was when 'Steve" said my payments would be around $600 a month. I then asked what the length of the note was, and Eric chimes up that it would be around 60 months.I knew that it would be pricey, but I was prepared to make it happen. I was told by "Steve" that the down payment would be $500, even though I'd offered $1000. I was then pressured into getting a cosigner. I didn't want to go that route for my own reasons, however I finally called my wife and asked her to cosign for me. Every document we signed was electronic, and I had a laptop put in front of me, I was never shown or explained to what the documents were. I was told where to sign. That was it. My wife, received all of the documents in her email and signed them and returned them. She noticed and later told me what I had signed. I had agreed to pay $48000 over 75 months. When the dealership was closing, we were wrapping up the process and leaving in the Escape. I had acquired the Insurance, provided every document they asked for and was certain that it was a done deal. On the way out, I asked "Steve"what his last name was. He said his name was Steve Heim. Over the next couple of days, I received calls from the dealership, requesting various documents. The caller identified himself as Rich. I also received a call from the financing company verifying information which had been submitted as well as requesting more documents I was completely honest and forthcoming with all parties concerned. Finally, on Tuesday, Jan 14, I received a text message from Rich, saying the financing had fallen through and I had to return the Escape..To wrap this up it turned out that 1st, the Steve that I met was actually named Rich Jasso. Steve is the store manager, Rich is the Sales manager. Why would he hide his identity? Second, rich had had given the Finance Company the wrong information regarding my credit application. He told them that other vehicles that I owned had been total in an accident and that was not the case. Even if it was a mistake he cost me the financing by essentially lying to the finance company. When they contacted me I had told them the truth. Furthermore I was now perturbed by the whole experience, I've been lied to, cheated and spoken to very rudely. I did receive my down payment back. But due to the totality of the circumstances, I would never deal with these people again and nor would I advise anybody else to. More

by purduegaryc Verified Customer Verified Customer

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The experience was better then expected and was approved with a trade in offer I could not refuse with a trade in offer I could not refuse More

by austin3298 Verified Customer Verified Customer

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Wonderful young lady. Breanna got me into my first newer car.. She did very well working with me on what I could afford. Breanna got me into my first newer car.. She did very well working with me on what I could afford. More

by rcmain05 Verified Customer Verified Customer

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