Richard Clark

Working with this dealership was a pleasure. The sales team under Rich Clark are friendly, knowledgeable and very accommodating. There is a great inventory to choose from. The sales team under Rich Clark are friendly, knowledgeable and very accommodating. There is a great inventory to choose from. More

by VTRIFFIN Verified Customer Verified Customer

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The greeters are friendly, the service staff is efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! More

by MRSMUSICENT Verified Customer Verified Customer

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Great customer service! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! More

by ANGELAMARIACOSTELLO Verified Customer Verified Customer

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Amazing service! Kye was incredibly helpful and made the entire process of leasing a new BMW a very easy and enjoyable process. The rest of the staff was also really Kye was incredibly helpful and made the entire process of leasing a new BMW a very easy and enjoyable process. The rest of the staff was also really helpful - highly recommend this dealership! More

by DFROSH08 Verified Customer Verified Customer

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Great service, really appreciated the courtesy car wash too. Communication was clear and quick turnaround too. Communication was clear and quick turnaround More

by ZACTHOMAS1098 Verified Customer Verified Customer

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Ivan, my salesman was great. Very conscientious. Sales manager was easy to make a deal with. I had a good experience. Very conscientious. Sales manager was easy to make a deal with. I had a good experience. More

by DROGNLIEN71 Verified Customer Verified Customer

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No one called me to tell me my car was ready, I came in and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actual and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actually helped me More

by JLT5178 Verified Customer Verified Customer

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Both Ivan Leon and his manager Rich were just amazingly helpful and courteous and attentive. We loved our experience ! helpful and courteous and attentive. We loved our experience ! More

by KATHYLINGG Verified Customer Verified Customer

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As a previous employee I know that SMBMW is always trying to improve in sales and customer service. I've always gotten great service from all departments. to improve in sales and customer service. I've always gotten great service from all departments. More

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We recently purchased a used 2022 BMW X3 from your dealership, and I wanted to express my disappointment with the entire process. Unfortunately, this experience has left me with significant regret. dealership, and I wanted to express my disappointment with the entire process. Unfortunately, this experience has left me with significant regret. At the start, I specifically asked about any recalls on the vehicle and was told there were none. Based on that, I chose not to pursue two other cars I had found, both of which were in the process of having their recalls addressed and were priced lower. I was also told the price would be slightly lower than it ultimately was, and the discount I received was insignificant. Additionally, I had to rent a car for a month due to delays, which added unexpected costs. This was particularly upsetting as the car was intended to be a birthday gift for my wife, and I missed that important occasion because of the delays. When it came time for home delivery, things got worse. I was told twice that the car had been picked up for delivery. Both my wife and I had to rearrange our schedules—she shuffled her entire week, and I flew back early from a work trip—only to find out the car hadn't even left. It was an absolute nightmare. Throughout this process, the lack of communication was staggering. Despite all these issues, we received no proactive communication or updates from the dealership. Unfortunately, I’d have to say this has been the worst car-buying experience I’ve ever had. More

by Jon Z Verified Customer Verified Customer

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