Rich Zagame

Excellence in Service - yet again! I wrote up the Elkins service crew before back in 2016 and we had to bring back our Impala for service again and sure enough the same people same Exce I wrote up the Elkins service crew before back in 2016 and we had to bring back our Impala for service again and sure enough the same people same Excellence in Service. Rich the service manager and Blake were just phenomenal with their customer service and just like two years ago they're as great now as they were back then. Just outright professional and nice! It was good to see them again! I also used the website chat to get a quote on what I needed service on and Blake emailed me a budgetary number and things just flowed perfectly from then. I love the chat service on the website! Dave and Linda D. More

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Without a hiccup The whole team was right on point! Lori and bob, made the deal happen smoothly, Adam was great for my trade in, richard was a great help finding my tr The whole team was right on point! Lori and bob, made the deal happen smoothly, Adam was great for my trade in, richard was a great help finding my truck over the phone and was always prompt to return a call with an answer and the gentleman in the garage who cleaned my truck one last time. The whole team deserves a pat on the back. Well done, customer service at its finest!!! Thankyou!! More

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Great experiance. Would return and recommend to others. My wife and I found the Elkins family to be straight forward and personable. The service department was very helpful as well. Todd, Michael and Lisa i My wife and I found the Elkins family to be straight forward and personable. The service department was very helpful as well. Todd, Michael and Lisa in sales and finance were very professional and easy to work with. Its family owned and they take pride in their service and overall customer care. More

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Great parts and service I was having trouble with my truck and could not find the parts that I needed anywhere online or in auto stores anywhere. When I asked at the stores t I was having trouble with my truck and could not find the parts that I needed anywhere online or in auto stores anywhere. When I asked at the stores they had no answer at all, just a blank stare. My last resort was the dealership, which should have been my first and will be from this point on. I called Bill Wiler a salesman we just bought my wife's car from. ( awesome guy ) he pointed me in the parts and service center direction. Not only did they have the exact part I was looking for just from looking at a picture I sent but the service and time it took was awesome. My truck was back on the road and I had no worries when they were done with it. Elkins cheverolet is the real deal guys. I have received a warm welcome and awesome serivice every time I walk through the doors! More

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Buyer Beware: Chevrolet doesn't care. Purchased a brand new vehicle from Elkins, part of the deal was having Chevrolet's performance exhaust installed after delivery. This cost over $1400. Purchased a brand new vehicle from Elkins, part of the deal was having Chevrolet's performance exhaust installed after delivery. This cost over $1400.00. Immediately following installation it was immediately clear something was wrong. The dual exhaust was not level, and one was pointing South and west and the other was completely pointed to the passenger side of vehicle(far east). I immediately brought this to the service managers attention who after spending hours with different mechanics trying ,myself and even the service manager himself couldn't get it installed properly. I was told they would have to order a replacement,and they even wrote it on my reciept. I also had a loud exhaust leak. After 2 weeks I was then told there would be no replacement, Elkins wanted me to leave the vehicle for another day to "make it work." I then contacted Chevrolet who did not care. I followed up with another dealer, Bennett Chevrolet who put 2 hours into trying to correct the poor installation, bent brackets and leaking exhaust. I also noted the undercoating removed from my brand new frame where Elkins had it on a lift. They had to heat it with torches for over an hour to rebend the brackets and exhaust. This left me with an "as good as we can fix it " product on a brand new vehicle ,that I paid a premium price for. Unacceptable to say the least. Elkins refuses to refund me or replace the exhaust system so here I am, lesson learned and Chevrolet doesn't care. In the future I will not only shop the price of the vehicle, but the QUALITY of the service department. I will never shop at Elkins again. Special thank you to BENNET CHEVROLET for giving me as much help as they could and going the extra step for the customer. More

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Low Pressure Recently bought a car from Jason Labella here. From sales up through management, I felt very little pressure in the buying process. The dealer worked Recently bought a car from Jason Labella here. From sales up through management, I felt very little pressure in the buying process. The dealer worked with me to help me find just the vehicle and color that I wanted with all the options. They were very helpful in explaining financing, especially since this was the first time my spouse and myself co-signed a loan. I would highly recommend this dealership to any family, friend, or colleague searching for a new car. Also, Mike B was very helpful and accessible answering tech questions; his knowledge was much appreciated! More

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Great service department at a great dealership The crew at Elkins Chevrolet is the reason I am looking at buying another Chevrolet. They have nver tried to sell a service that GM doesn't think is The crew at Elkins Chevrolet is the reason I am looking at buying another Chevrolet. They have nver tried to sell a service that GM doesn't think is warranted for a car. The service writers, the techs, everyone at the dealership knows how to treat a customer right. More

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Consistent Excellent Service is Key Elkins continues to provide consistent excellent customer service. I am always pleased and happy with the service that I receive at Elkins for my car Elkins continues to provide consistent excellent customer service. I am always pleased and happy with the service that I receive at Elkins for my car. I appreciate that they are always looking out for my needs, listening to my concerns, and always provide the best solutions. I will ensure to refer others to Elkins for their service needs and for those who are seeking a new vehicle. Thank you to Josh and Rich for assisting me with my recent service. You are the best! Keep up the good work and consistent 5-star service that you provide to your customers. Thanks! More

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Satisfied Customer My salesperson, Lalita Taylor, was very professional, knowledgeable, and most importantly; "no pressure". As I mention to Ms Taylor, this was the firs My salesperson, Lalita Taylor, was very professional, knowledgeable, and most importantly; "no pressure". As I mention to Ms Taylor, this was the first time in over 30 years of purchasing vehicles, I left the dealership without a headache. The sales manager and staff were very helpful and accommodating my requests. More

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ILove this place! I i can set up my laptop, have a wonderful cup of coffee and a bagel and watch tv while I wait for my car! WHAT MORE CAN YOU ASK FOR!!!!!!!!!!!!!?????? i can set up my laptop, have a wonderful cup of coffee and a bagel and watch tv while I wait for my car! WHAT MORE CAN YOU ASK FOR!!!!!!!!!!!!!???????????? More

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