Rich Rivera

My review is only a 5 because of Jude, his customer service is Top tier! He is well knowledgeable and listened to my issue and help communicate effectively to the mechanics it needs to be listed where service is Top tier! He is well knowledgeable and listened to my issue and help communicate effectively to the mechanics it needs to be listed where you can schedule with the person who best assist you and your vehicle needs. I have to say I would rate the mechanics staff a 3. There needs to be some improvement. More

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Service department was excellent finding the issue with my car prompt would only take my car here my car prompt would only take my car here More

by Ann Verified Customer Verified Customer

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To Whom It May Concern, I consistently receive exceptional service during my visits to Nucar Nissan. On January 10, 2026, I had the pleasure of working with Sean, a new team member, who also provi exceptional service during my visits to Nucar Nissan. On January 10, 2026, I had the pleasure of working with Sean, a new team member, who also provided outstanding assistance. The service center consistently demonstrates excellence through its highly competent staff. More

by SASHA6968 Verified Customer Verified Customer

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Not responsive. I dropped off for replacing radiator , need to know if I would need a rental or not. I made a lot of calls and left messages regarding to status and I dropped off for replacing radiator , need to know if I would need a rental or not. I made a lot of calls and left messages regarding to status and no one replied. At the end, it took total of 7 days for me to get the car back which I was told would take about a day. The explanation was short staffed. I totally lost my faith in Nissan and I don’t think I would buy another Nissan again. More

by Iyeung Verified Customer Verified Customer

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Sean is a great service advisor. I can’t say the same about others or the technicians whom are greatly neglectful. I can’t say the same about others or the technicians whom are greatly neglectful. More

by GTR Verified Customer Verified Customer

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As usual, staff was very helpful and completed the work in a quick manner. Could not ask for more. in a quick manner. Could not ask for more. More

by owzatagain Verified Customer Verified Customer

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Best Manager Rich Rivera. His associate was horrible Jude. Was not a kind individual to my sister or I. But Mr. Rivera took care of the situation. His associate was horrible Jude. Was not a kind individual to my sister or I. But Mr. Rivera took care of the situation. More

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Left a message for Jim and never received a callback. I have been to Norwood Nissan about 11 times now and they are unable to fix a problem they created. I went there to have them fix a recall and left w I have been to Norwood Nissan about 11 times now and they are unable to fix a problem they created. I went there to have them fix a recall and left with a problem that my car never had for three years I have had it. They do not treat my issue as a priority and have not come up with further solutions how to get the problem fixed. Their communication is poor and I never receive a callback back from the other associate working directly with my issue. This is the second car I have bought there and I would never buy one again. More

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Great service customer service was very helpful and serviced my car within a timely manner. serviced my car within a timely manner. More

by Lovelykaisha88 Verified Customer Verified Customer

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I've been coming here for a number of years and they've always taken care of my car. always taken care of my car. More

by PEREZ.VEE27 Verified Customer Verified Customer

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