Rich Grein

I am extremely disappointed with the service I received from Rich Grein. As a customer investing over $50,000 in a vehicle provided by Helms Bros, I expected a higher level of professionalism and empathy, from Rich Grein. As a customer investing over $50,000 in a vehicle provided by Helms Bros, I expected a higher level of professionalism and empathy, especially from a manager. Unfortunately, Rich Grein was dismissive of my concerns and questions, providing little to no meaningful assistance. During our interactions, he frequently dodged my questions and failed to offer any satisfactory solutions or understanding regarding my issues with a loaner vehicle. Despite his managerial position and presumed experience in the automotive industry, he demonstrated a lack of basic knowledge on topics such as tire pressure and tire care. It is unfortunate that someone with his apparent lack of empathy and customer service skills holds a managerial position at Mercedes Helms Bros. As a long-time customer, I have come to expect a certain standard of service and respect, which was severely lacking in this instance. Due to Rich Grein's unprofessionalism, I have decided to take my business elsewhere and can no longer recommend Helms Bros to others. More

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Helms service was a luxury, top-tier experience. I was having a problem with a presafe functions pop up in my GLC 2019 I purchased from them. I came in directly from the road, and was helped immedia I was having a problem with a presafe functions pop up in my GLC 2019 I purchased from them. I came in directly from the road, and was helped immediately. The center itself is very clean and nice with Mercedes gear, snacks, coffee and drinks, and even a computer room! I grabbed a kiwi strawberry capri sun and a chewy granola bar. There was an area for Uber/Lyft and mine was there under a minute! Just got the call that they have fixed the car!! Remarkle service. More

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Excellent customer service and patience. The staff is very supportive and accommodating to the customer. The staff is very supportive and accommodating to the customer. More

by TOLANIAIYEKU Verified Customer Verified Customer

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It is a great place I like this dealer it has every car display pretty and new I like this car shopping and I can recommend this to all my friends and family members. display pretty and new I like this car shopping and I can recommend this to all my friends and family members. More

by Germanarlene1 Verified Customer Verified Customer

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I’ve been a customer of Helms Bros for over 20 years . They’re service is unmatched . I left another dealer at that time and never looked back . At the time I started , Giacomo ( Jack ) Iperato was a 19 They’re service is unmatched . I left another dealer at that time and never looked back . At the time I started , Giacomo ( Jack ) Iperato was a 19 year old valet . Since then he became my Service Advisor and more recently , a Financial Advisor . I was distraught when he told me he’d no longer be my advisor but Andy Lin was his replacement. I’d be hard pressed to have to decide who was/is better. They’re both great ! Moving over to sales , how can you beat a salesperson better than Jeffery Stampler ? He always gets the car I need and has been most helpful in getting cars for all my friends and business associates I’ve referred. Beyond all that , he even came to my wife Sharon’s assistance when she thought she had a flat tire on the Wantagh Parkway one night . When I got there , he was already on the scene . Now let’s move over to management. Jennifer Lang was always a gem helping with any concerns or issues that were beyond Jeff’s abilities to resolve . Then I met the most amazing person of this organization, Suzanne Cochran . Mr Calahan found the most effective, concerned manager I’ve ever met 40+ years ago . I only wish that all our managers at Kings Building Material were as good as she is . Over the years , our relationship with Helms Bros has only become closer and better ! To me: Helms is Home More

by MFALCONE0 Verified Customer Verified Customer

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My sales representative was very professional and proficient in her knowledge as well as the company itself. Wonderful people! proficient in her knowledge as well as the company itself. Wonderful people! More

by EPFPASO Verified Customer Verified Customer

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Fantastic and very professional sales team. Buying cars from Helms Bros. is a very pleasant experience. I strongly recommend the dealership to anybody I know. from Helms Bros. is a very pleasant experience. I strongly recommend the dealership to anybody I know. More

by MIREK.KOZIEL Verified Customer Verified Customer

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Excellent all around experience as usual with the purchase of our 7th Mercedes. Everyone was wonderful and friendly , make us feel at home and as a result we keep coming back. Dorit & Shlomo Gree purchase of our 7th Mercedes. Everyone was wonderful and friendly , make us feel at home and as a result we keep coming back. Dorit & Shlomo Greenberg More

by doritg Verified Customer Verified Customer

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Known to them for years price were very competitive in Parts Department. Did a lease and was disappointed in the way it was handled. They say and promise things up front and never delivered. Lied. Parts Department. Did a lease and was disappointed in the way it was handled. They say and promise things up front and never delivered. Lied. More

by DPETERKI Verified Customer Verified Customer

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Great service , both BEFORE & AFrTER you purchase / lease your new car ! I’ll never lease a car from another dealer ! This dealership always has your back ! your new car ! I’ll never lease a car from another dealer ! This dealership always has your back ! More

by MFALCONE0 Verified Customer Verified Customer

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