Ricardo Cuellar | Page 2

Thank you Haiker & Ricardo for making this purchase process easy and getting me approved on my new 2024 Honda Accord! process easy and getting me approved on my new 2024 Honda Accord! More

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It was a pleasure to work with this dealership. I felt like a valued customer from start to finish. I felt like a valued customer from start to finish. More

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10/10 Definitely I will shop again at Grieco, ChristopherM was amazing, service 1A-thebest ChristopherM was amazing, service 1A-thebest More

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Ray was pleasure to work with. He worked with me and my budget, and did not pressure me to purchase a new car just to make Sale. He helped me keep my leased civic that i lo He worked with me and my budget, and did not pressure me to purchase a new car just to make Sale. He helped me keep my leased civic that i love.I bought my last 2 cars at grieco and will continue to be loyal to the grecio family. Chris in service was also amazing and helped me order a recall part and washed my car no problem or hesitation even though is was not getting serviced. Very happy customer, and will recommend the dealership to others. Thank you! More

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Ray Santilli was very helpful with my purchase of my car he answered all my questions also went back another day to teach me more with all technology the car has to offer. Would definitely recommend both Ra he answered all my questions also went back another day to teach me more with all technology the car has to offer. Would definitely recommend both Ray and dealership for great service. More

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Ray was exceptional! He made my car buying experience a smooth process due to his professionalism, demeanor, and efficiency. Very knowledgable. Grieco is by far my favori He made my car buying experience a smooth process due to his professionalism, demeanor, and efficiency. Very knowledgable. Grieco is by far my favorite dealership. Extra shout out to Dan, the GM (best in the biz) Ricardo and Juan in finance. Great team. Go to Grieco if you want a new vehicle from a dealership that actually cares! More

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Dante Lewis and the crew are real professionals. They’re good listeners, intuitive and no pressure. They’re good listeners, intuitive and no pressure. More

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Everyone was kind and courteous. Very professional attitudes.The dealership was well organized. A very nice atmosphere. Very professional attitudes.The dealership was well organized. A very nice atmosphere. More

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Excellent and professional service . Vehicles priced reasonable and management seems fair minded and willing to be flexible on price . The dealership is clean and rest rooms are well kep Vehicles priced reasonable and management seems fair minded and willing to be flexible on price . The dealership is clean and rest rooms are well kept . As I walked thru the dealership I was continually greeted by employees who all asked if I needed any assistance . More

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My wife and I were in the market for a 2021/2022 Honda Pilot. We researched online and found 2 locally that we began the process with online, and then made appointments for on a Sat morning. There was a Pilot. We researched online and found 2 locally that we began the process with online, and then made appointments for on a Sat morning. There was a 3rd at Grieco Honda that was a CPO vehicle, but it was just a little above what the other vehicles were priced at. We had done our prep as I am fairly knowledgeable in the car buying process. We got appraisals and offers from CarMax/KBB for our trade. We also got pre-approved at our credit union. We set out that Sat and went to both dealerships as planned. We threw out the first for multiple reasons The 2nd went well. We liked the vehicle and the trade offer was within $175 of what CarMax was offering. The Dealer also welcomed outside financing. We went for a quick bite to eat and told our salesman we'd be back in 30 minutes. While having lunch my wife noticed that the Pilot at Grieco had been reduced by $900. We decided to call and verify the vehicle was still available, the price, and that it was a CPO vehicle. The woman we spoke with said yes. We called back and made an appointment to see the car. When we arrived at Grieco a few hours later, we were assigned Marina as a saleswoman. She was very down to earth and knowledgeable. We were honest with her and explained we had visited two other dealerships but when we saw the vehicle at Grieco had a price drop we figured we'd take a look at it. After a test drive(Marina came with us and was very helpful), we went inside to start the process. I had all my paperwork from the other dealers and carmax/ KBB regarding trade/purchase offers. In addition I gave her my pre-approval finance info. Most times I would never disclose this as it does give the dealer leverage, but in this case we had a deal on the table waiting for us, and if Grieco played too much we had no problem walking away. We knew what our trade was worth and since Grieco had no haggle advantage pricing, it was fairly straight forward. Marina took our information to the managers and they appraised our car. When she returned the trade offer was much lower than both dealers from the morning as well, as KBB and Carmax. However, the MAJOR issue and one that almost had us walk out was that Marina told us she was informed the vehicle for sale was no longer a Certified Pre-Owned Vehicle. You can imagine our shock and great displeasure, as not only had the website said it the previous day, but it was confirmed when I called Grieco earlier in the day. Marina told me she was told they thought it was removed because of the price drop, and if I would like they could make it a CPO vehicle(for a fee). My wife and I were very unhappy. We drove over an hour and felt this was a classic dealer bait and switch tactic. I told Marina I wanted to speak to a manager. It should be noted Marina was very polite and understanding of our concerns. The sales manager John soon arrived. I explained everything to him. John said he did not know how the mistake was made, but that he was sorry. My wife showed him that although the CPO title was now removed from Grieco's website it still showed CPO on Car Gurus and Cars.com. In addition on the Carfax shown to us by Grieco it was listed as being offered as a CPO vehicle. John again apologized and took ownership. Eventually he came back closer to the trade number the other dealers offered and honored the CPO offer on the vehicle. Although, in the end our payment was just a little higher than the other dealer's vehicle, the CPO coverage sealed the deal. Finance office hit a hiccup as we were told we couldn't use outside financing at first, but after explaining we had already been told we could by both Marina and by John, and that we would walk away if we couldn't(or they matched the rate). They finally agreed to let us use our credit union. Marina was very nice throughout and John was extremely professional. He saved a sale for Grieco. More

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