Renee Saenz | Page 2

I purchased a vehicle about a year and a half ago from Classic Chevrolet. At the time, I also purchased a warranty service they offer, the Platinum Package, which includes paintless dent repair, as well a Classic Chevrolet. At the time, I also purchased a warranty service they offer, the Platinum Package, which includes paintless dent repair, as well as windshield rock chip repair. I am currently in the process of trying to file a claim for a rock chip repair. The insurance that is listed on the warranty policy is IAS Warranty Inc. When contacting them they do not have my vehicle on file. They search their records via 2 methods, either the last 8 digits of the VIN, or the service contract number. The VIN is stated to be a Kia and is not registered to my name. And the service contract number is not accurate either. I am over a week into this ordeal, each time I call the dealership I have to call at least 6 times to speak to someone in finance if I speak to someone at all. I was promised a call back to ensure the policy was corrected. No phone call was made. No resolution has been found. Save yourself the trouble and take your business elsewhere. The only helpful people at this dealership have been the front desk workers answering the phone. More

Report | Print

Everyone was a pleasure to work with. It was Fast, Fun and Easy! Gotta love it. It was Fast, Fun and Easy! Gotta love it. More

by saenz_renee Verified Customer Verified Customer

Report | Print

Easiest transaction I have experienced buying a car. Cesar was a five star sales man. Cesar was a five star sales man. More

by tbolwinkle Verified Customer Verified Customer

Report | Print

I love the attitude and always great attention from Renee and Jose Vidal during our process of purchasing two vans. They do their best and we always appreciate how they treat us, this was our second time the and Jose Vidal during our process of purchasing two vans. They do their best and we always appreciate how they treat us, this was our second time they take care of us More

by mj20 Verified Customer Verified Customer

Report | Print

Between Alex and JC our experience was a top 10! Thank you so much for all the help! Thank you so much for all the help! More

by edithjr1 Verified Customer Verified Customer

Report | Print

We had a great buying experience at Classic Chevy. The entire team was courteous, listened to exactly what I wanted, and got me a fantastic deal. I’d highly recommend Classic Chevy to anyone looking t The entire team was courteous, listened to exactly what I wanted, and got me a fantastic deal. I’d highly recommend Classic Chevy to anyone looking to buy a new or used vehicle. More

by jaldridge12 Verified Customer Verified Customer

Report | Print

Car has gone in three times for same issue and mi service advisor keeps lying saying issue is either fixed or cannot be replicated but when I get the car back issue is present. advisor keeps lying saying issue is either fixed or cannot be replicated but when I get the car back issue is present. More

by docabdullah Verified Customer Verified Customer

Report | Print

Great dealership with staff that care about your needs. A great range of vehicles. Aftersales service department is great too. A great range of vehicles. Aftersales service department is great too. More

by ben_schumacher Verified Customer Verified Customer

Report | Print

perfect experience! had no issues! seller teal helpfull and help with everthing! hands down best dealership had no issues! seller teal helpfull and help with everthing! hands down best dealership More

by agapitowendy28 Verified Customer Verified Customer

Report | Print

From start to finish the entire team was great! Not pushy, very attentive, and answered all my questions and concerns! Not pushy, very attentive, and answered all my questions and concerns! More

by redmust03 Verified Customer Verified Customer

Report | Print