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Ray Navas
Ray Navas at Sport Mazda North

Ray Navas | Page 12

Service Consultant

Sport Mazda North

400 N US Hwy 17 92
Longwood, FL 32750

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4.7
168 Reviews
4.7

168 Reviews

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168 Reviews of Ray Navas

April 05, 2024

Dealership Rating
Employee Rating

The always are very good at taking care of the problems of my car and do a great job More

by Badgerwahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Celso , Carlos Balula

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Apr 07, 2024

Sport Mazda North responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 30, 2024

Dealership Rating
Employee Rating

I appreciate the inspection video but it would have been nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! More

by Tony.gianfransico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Celso, Tyler Erhardt, Jujuan Reilly , Carlos Balula, Isander Plaza

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Apr 02, 2024

Sport Mazda North responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 25, 2024

Dealership Rating
Employee Rating

I will never go to this dealers service department again unless it is unavoidable. They are very unprofessional to say the least. Mealey family owns this dealer and many others which I will avoid as well. S More

by re.knowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Erhardt , Carlos Balula, Jay Diaz

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Mar 26, 2024

Sport Mazda North responded

Hello. This is Jay Mealey and I own Sport Mazda North. I appreciate your feedback but I would like to have some more details as to what led to your review. I would be happy to help you resolve any issues you have. Please reach out to me directly at jaymealey@gmail.com. Thank You

Apr 08, 2024

re.knowles responded

I responded privately as the owner asked on 3/27/2024 and never got a response from this dealer. I wrote; Good morning, I took my truck (which I purchased from you) in for service because I could not fill it with fuel and left it on a Friday, my Service advisor Jay Diaz told me it would be looked at early the following week which was fine. I texted a few times the next week to check progress and never got a reply then called and was put on perpetual hold. After close to a week, I called and finally got through because I asked to speak to someone in charge and was given to a woman in in the service department who didn't know anything about my repair, I then asked to speak to her supervisor or just someone who could tell me what was going on. I was transferred again to a Ms. Garcia who also could not give me any information then told me Jay Diaz was checking on my repair and I would definitely hear from him that same day, I never got a call, probably because Jay was promoted and was no longer at that dealership (I found out later) So either she didn't know or care to find out or she just lied. I was understandably upset at this point. She absolutely escalated the situation instead of handling a situation clearly created by your service department. I called midday the next day and Ms. Garcia answered, when I asked about my repair, she told me "I already told you it was ready" with an attitude but still could not tell me how much it was, what was repaired or whether it was warranty or not. Normally by that time I would have heard about my repair along with a video of what was done and told when I could pick it up. If I hadn't called, I would not have known when it was ready, and this woman acted like it was my fault. She raised her voice to talk over me to the point that people in my office could hear her. I finally came to pick it up the following Saturday, paid $470 for the repair and drove to a gas station and tried to fuel the truck, but I could not. They had not fixed the problem and immediately drove back to the shop where Carlos (service manager) got involved, was very nice and offered me a loaner while they repaired the vehicle. Finally, someone that acted like they cared that I was a customer. Jay, put yourself in my shoes, when Jay Diaz left, he left my repair and who knows what else and ran without any regard for your customers. By the way Jay also lied to me in previous repair where I asked for a transmission oil & filter change which he told me they would do but when I got the video from the tech, he said he sucked the oil out and refilled and did not change the filter. Pretty sure Jay charged me $390 for that "repair" and when I called him on it he said it isn't recommended on a 90+ thousand-mile vehicle which I understand but don't lie to me and overcharge me. Totally unethical. That is why I will not spend money with your dealerships again. I look forward to your response. Russ Knowles

March 25, 2024

Dealership Rating
Employee Rating

My salesman Zee Saidi, was so nice, pleasant and great to work with, not a high pressure salesman at all. Finance manager worked with me to get my payments where I needed them to be with having to put a bunc More

by sherryk869
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zee Saidi , Beth

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Mar 27, 2024

Sport Mazda North responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

March 15, 2024

Dealership Rating
Employee Rating

They are very friendly and go out of their way to make sure you are satisfied More

by Bellannette1800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2024

Sport Mazda North responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 07, 2024

Dealership Rating
Employee Rating

Great customer service Friendly employees Nice clean dealership Even wash your car after the service is done. Excellent. More

by mac07051968
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Balula

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Mar 13, 2024

Sport Mazda North responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2024

Dealership Rating
Employee Rating

this is a great dealership from the buying experience to the service department, and the fact that they sell awesome vehicles doesn't hurt either More

by jay.cole4223
Recommend Dealer
Yes

Other Employees Tagged: Tyler Erhardt, Jujuan Reilly , Jay Diaz, Isander Plaza

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Mar 10, 2024

Sport Mazda North responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 08, 2024

Dealership Rating
Employee Rating

Jose Ramos went above and beyond to get me just the car I wanted at the price desired. Friendly knowledgeable fast service. Ask for him if you need a car. You will be so happy you did. The while experience w More

by Lynnb028
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Ramos, Bud Daley, Jujuan Reilly

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Feb 10, 2024

Sport Mazda North responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

January 27, 2024

Dealership Rating
Employee Rating

It’s great if you have a schedule, if not you are planning to wait maybe up to 3 hours More

by Crystalnguyen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Wijaranarong

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Jan 29, 2024

Sport Mazda North responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

January 07, 2024

Dealership Rating
Employee Rating

Very friendly and helpful staff. A video is sent to you explaining their recommendations and why (showing the car and what is needed). Then you talk with your advisor for your decisi More

by rhobrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 09, 2024

Sport Mazda North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sport Mazda North! If you have any further questions, please give us a call. We're always happy to help!

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