Randy Yates
Randy Yates at Jaguar Land Rover Riverside
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Randy Yates

Service Manager

Jaguar Land Rover Riverside

8051 Auto Drive
Riverside, CA 92504

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4.7
121 Reviews
4.7

121 Reviews

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121 Reviews of Randy Yates

August 14, 2024

Dealership Rating
Employee Rating

I was banned from service center simply for asking for clarification about charges I did not agree i consented to. My regular coordinator was not there when picked up my car. Service Director Randy Yat More

by GUYLEEMHUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 28, 2024

Jaguar Land Rover Riverside responded

I’m truly sorry to hear about your recent experience. This is certainly not reflective of the level of service we strive to provide. Your feedback is important to us, and we take these concerns very seriously. I want to assure you that we will thoroughly review your experience and address this matter with the appropriate team members. Please reach out to our General Manager directly at [insert contact information] to discuss your concerns further and ensure that we address any issues. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.

August 09, 2024

Dealership Rating
Employee Rating

They the best! Got me in and out!! couldn’t ask for better service!!! such wonderful time More

by GUTZART
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Morgan Conde

Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us. Our team at Jaguar Land Rover Riverside is dedicated to providing excellent service and making sure everything goes smoothly for you. We look forward to assisting you again in the future!

August 09, 2024

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Everyone has been great. The issue itself has been rather frustrating but I will say the entire staff has been very attentive. More

by jmilliken93
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your kind words! We're sorry to hear that the issue has been frustrating, but we're glad our team has been attentive and supportive throughout. If there's anything more we can do to assist you, please don't hesitate to let us know.

August 01, 2024

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Excelente el servicio que me dieron fueron muy amable desde que llegué gracias por sus servicios More

by MONICACABRRA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ivan carrillo

Aug 28, 2024

Jaguar Land Rover Riverside responded

¡Hola! Muchas gracias por tus amables palabras. Nos alegra saber que tu experiencia con nosotros fue excelente y que nuestro equipo te brindó un servicio amable desde tu llegada. Si necesitas algo más o tienes alguna pregunta, no dudes en contactarnos. Saludos cordiales, El equipo de Jaguar Land Rover Riverside

July 27, 2024

Dealership Rating
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Jaguar Riverside has always provided excellent customer service, going above & beyond any dealership I’ve ever dealt with. Erin Dang (service rep) treats me so well I actually look forward to bringing my v More

by Dogmama
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Erin Dang

Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your outstanding review! We're delighted to hear that Jaguar Riverside consistently exceeds your expectations and that Erin Dang has made your service experiences so positive. We truly appreciate your recommendation and look forward to continuing to provide you with exceptional service.

July 25, 2024

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ALWAYS EXCELLENT CUSTOMER SERVICE AND A PLEASURE TO DEAL WITH EVERYONE AT THIS LOCATION. I WOULD HIGHLY RECOMEND THIS SPOT TO ANYONE!! More

by JOSH@DEBELECTRIC.COM
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for your glowing review, Josh! We’re delighted to hear that you consistently receive excellent customer service and have a pleasure dealing with everyone at our location. Your recommendation means a lot to us. We look forward to serving you again in the future!

July 05, 2024

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Employee Rating

Extremely poor performance to diagnose the problems, I sill have a problem with the Jaguar, every time your push the park bottom car goes on shut off mode, Lights on dash board still acting weird on and More

by mhawatelectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 28, 2024

Jaguar Land Rover Riverside responded

I'm truly sorry to hear about the ongoing issues with your Jaguar. It’s important to us that your vehicle is running smoothly and that all concerns are addressed promptly. Please reach out directly to our service team at Jaguar Land Rover Riverside so we can schedule a follow-up appointment and ensure a thorough diagnosis and resolution of the problems you're experiencing. Your satisfaction is our priority, and we want to make sure your vehicle is performing at its best. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues.

June 30, 2024

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Very professional and easy to work with, Finished the job in less time than originally planned. More

by JTERANDO
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Ruiz

Aug 28, 2024

Jaguar Land Rover Riverside responded

Thank you for the great feedback! We’re pleased to hear that you found our team professional and efficient. If you have any more needs or questions in the future, don’t hesitate to reach out.

June 23, 2024

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Great customer services, they explain everything they are going to do to my vehicle in detail. More

by DPADILLA1
Service Price Transparency
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Recommend Dealer
Yes

June 23, 2024

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They always take good care of me. I would definitely come back to them for service More

by HNGUYEN909
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Recommend Dealer
Yes
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