Mark Espinoza

When I purchased my vehicle, admittedly at a non-Jaguar dealer direct(which I won’t do again), I loved it but became instantly concerned regarding my safety as I experience issues with my steering wheel. I dealer direct(which I won’t do again), I loved it but became instantly concerned regarding my safety as I experience issues with my steering wheel. I purchased a vehicle that was still in its active warranty phase so I sped(kidding, I drove carefully and considerately) to Riverside Jaguar/Land Rover to put my anxious mind at ease. My direct specialist was, STILL IS, and will continue to be Mark Espinoza(the whole team is on big awesome rockstar band! But Mark welcomed me into the Jag fold) and he was not only expert support, but what I’ve yet to convey to Mark, is that he was actually my formal welcome experience into the realm of Jaguar vehicles. It was everything I wanted and so much more! Not only was he thorough, he was sincere, intentional, determined, happy, pleasant, calm, and disarming. I needed all that! This is my first pair of Jags(this was a 1 of 2 purchase), I was extremely anxious despite all my homework and preparation because of the perpetual anxiety commonly associated with making a first noteworthy luxury vehicle purchase. He not only put my mind at ease, he addressed and resolved my maintenance issue, ensured I had a stress free bridge in the gap with loaner vehicle support while he restored my vehicle, and again Mark was able to disarm me and most importantly get me on board and get my buy in with the process at large. Thank you Mark, and thank you Jag’fam! I appreciate all the support! More

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They are the best. yes I'm a member the Jaguar club and they take care of my car quite well yes I'm a member the Jaguar club and they take care of my car quite well More

by phillip23 Verified Customer Verified Customer

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Service understood my needs and the issue was addressed in a timely manner. Time in the shop was better than expected and I was pleased with the quality of the work. in a timely manner. Time in the shop was better than expected and I was pleased with the quality of the work. More

by djpoff Verified Customer Verified Customer

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Great experience but I don’t know who Mark Espinoza is. The experience has been easy and comfortable. The experience has been easy and comfortable. More

by ANTHONY.BOGER Verified Customer Verified Customer

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Waisted my time . I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gav I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gave me an appointment to drop off the vehicle for few days and informed me that the repair is part of the recall. The next day , the service advisor called me to inform me that the door latch needed to be changed and it’s not going to be covered by the said recall, it will cost me around $1,300 I called Land Rover company, submitted a case , waited to hear from the person I made the case with “Moses” no response. Spoke with so many different people to resolve the issue, no response. Got an email from Moses , informing me that he was sick . After long wait approximately a month or more , I got the final response which is rejection to take care of the cost of the latch . It’s worth mentioning that the recall is about the latch, and the locking motor is inside the latch, so all is in one unit . I have been loyal to Land Rover for many years, me , my wife and my kids we owned five land rovers in the past years . I’m very disappointed at land rever of the way they handled my case . More

by MAZENHANTULI Verified Customer Verified Customer

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Was a fast and wonderful experience on buying. Customer service spoiled me and my Sales Consultant John Pham was very helpful Customer service spoiled me and my Sales Consultant John Pham was very helpful More

by robertortega2525 Verified Customer Verified Customer

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Everyone has been great. The issue itself has been rather frustrating but I will say the entire staff has been very attentive. The issue itself has been rather frustrating but I will say the entire staff has been very attentive. More

by jmilliken93 Verified Customer Verified Customer

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