Randy Lammle

Extremely difficult to work with. No problem solving skills. No solution based care. Lack of follow through. Intense pressure to piece meal fix. No ability to work with case manager a No problem solving skills. No solution based care. Lack of follow through. Intense pressure to piece meal fix. No ability to work with case manager at Jeep customer care. When asked to speak with manager on Monday, still no call back…and it’s Friday! More

by Amy Sokoloski Verified Customer Verified Customer

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Worst customer service experience ever. Still waiting since Monday for a call back from manager. The guess the sales manager had better ideas to ground my lease than I did. Easier for them Still waiting since Monday for a call back from manager. The guess the sales manager had better ideas to ground my lease than I did. Easier for them to pawn off the lemon than work with Jeep customer care to actually determine the recurring issue. More

by Amy Sokoloski Verified Customer Verified Customer

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Staff tried hard to get the Jeep done quickly since I was waiting at the dealership. waiting at the dealership. More

by ndwestby Verified Customer Verified Customer

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This is the best dealership I’ve ever been to! Super organized, accommodating, & friendly staff. Super organized, accommodating, & friendly staff. More

by kkoebensky09 Verified Customer Verified Customer

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Good communication with Steve. I liked the video message with the details of everything that needed to be done. I liked the video message with the details of everything that needed to be done. More

by mwwellnitz Verified Customer Verified Customer

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Sold me a vehicle with paint issues. No questions asked when I returned it. Stuck waiting on a refund check from my purchase. Now I just missed a national sale that could have saved m No questions asked when I returned it. Stuck waiting on a refund check from my purchase. Now I just missed a national sale that could have saved me 2 to 7 thousand dollars. Still waiting on my refund check. Thanks Walsar! More

by 1gmoney047 Verified Customer Verified Customer

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I took my Jeep to the dealership because the check engine light was on and the gas cap light was on and my dad said something like that would be covered under the warranty. First of all, my appointment was a light was on and the gas cap light was on and my dad said something like that would be covered under the warranty. First of all, my appointment was a week out and when I dropped it off, they said they might not even get to it for four days -- so what was the point of making the appointment? The dealership "fixed" it by running a diagnostic test and said everything was fine and sent me on my way. The check engine light and the gas cap light came back on within a week, but this time around they were all booked until the middle of June. I took it to Youngstedts on Shady Oak Road instead and I got in right away and they fixed it no problem. I will never go back to to the Hopkins Jeep dealership to service my car. They were absolutely no help. Go to Youngstedts instead! More

by katertot8895 Verified Customer Verified Customer

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Change the battery and fix the aux switch alarm issue. The cost is reasonable. The work is done on time. The cost is reasonable. The work is done on time. More

by bo.liu.31 Verified Customer Verified Customer

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I bought a used 2022 Jeep Grand Cherokee Overland from the dealer and when I asked about Jeep all-weather mats the sales advisor tried to overcharge me by $200 for the set of Jeep mats. I also purchased the dealer and when I asked about Jeep all-weather mats the sales advisor tried to overcharge me by $200 for the set of Jeep mats. I also purchased an extended warranty for the vehicle and was told that service appointments are not too far out, but learned this week that appointments are at least three weeks out. More

by Mark Verified Customer Verified Customer

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They did a great job on my Jeep. The service was fast, professional, and done right the first time. Couldn’t be happier with how everything turned out. Highly recommend their team in The service was fast, professional, and done right the first time. Couldn’t be happier with how everything turned out. Highly recommend their team in the garage! More

by jordanperttunem Verified Customer Verified Customer

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