Randy Lammle

This is the best dealership I’ve ever been to! Super organized, accommodating, & friendly staff. Super organized, accommodating, & friendly staff. More

by kkoebensky09 Verified Customer Verified Customer

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Good communication with Steve. I liked the video message with the details of everything that needed to be done. I liked the video message with the details of everything that needed to be done. More

by mwwellnitz Verified Customer Verified Customer

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Sold me a vehicle with paint issues. No questions asked when I returned it. Stuck waiting on a refund check from my purchase. Now I just missed a national sale that could have saved m No questions asked when I returned it. Stuck waiting on a refund check from my purchase. Now I just missed a national sale that could have saved me 2 to 7 thousand dollars. Still waiting on my refund check. Thanks Walsar! More

by 1gmoney047 Verified Customer Verified Customer

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I took my Jeep to the dealership because the check engine light was on and the gas cap light was on and my dad said something like that would be covered under the warranty. First of all, my appointment was a light was on and the gas cap light was on and my dad said something like that would be covered under the warranty. First of all, my appointment was a week out and when I dropped it off, they said they might not even get to it for four days -- so what was the point of making the appointment? The dealership "fixed" it by running a diagnostic test and said everything was fine and sent me on my way. The check engine light and the gas cap light came back on within a week, but this time around they were all booked until the middle of June. I took it to Youngstedts on Shady Oak Road instead and I got in right away and they fixed it no problem. I will never go back to to the Hopkins Jeep dealership to service my car. They were absolutely no help. Go to Youngstedts instead! More

by katertot8895 Verified Customer Verified Customer

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Change the battery and fix the aux switch alarm issue. The cost is reasonable. The work is done on time. The cost is reasonable. The work is done on time. More

by bo.liu.31 Verified Customer Verified Customer

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I bought a used 2022 Jeep Grand Cherokee Overland from the dealer and when I asked about Jeep all-weather mats the sales advisor tried to overcharge me by $200 for the set of Jeep mats. I also purchased the dealer and when I asked about Jeep all-weather mats the sales advisor tried to overcharge me by $200 for the set of Jeep mats. I also purchased an extended warranty for the vehicle and was told that service appointments are not too far out, but learned this week that appointments are at least three weeks out. More

by Mark Verified Customer Verified Customer

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They did a great job on my Jeep. The service was fast, professional, and done right the first time. Couldn’t be happier with how everything turned out. Highly recommend their team in The service was fast, professional, and done right the first time. Couldn’t be happier with how everything turned out. Highly recommend their team in the garage! More

by jordanperttunem Verified Customer Verified Customer

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I brought my truck in for a recall and asked them to check the drivetrain that is still under warranty. I was charged $99 diagnostic fee and then an additional $15 shop tool charge on top of that. check the drivetrain that is still under warranty. I was charged $99 diagnostic fee and then an additional $15 shop tool charge on top of that. More

by pat_hennessy Verified Customer Verified Customer

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Just bought a car from this dealership. Traveled from Indiana to Minnesota. Salesman helping me was Jacob L. Was told by Jacob that car was immaculate/no issues and very clean. Asked him th Traveled from Indiana to Minnesota. Salesman helping me was Jacob L. Was told by Jacob that car was immaculate/no issues and very clean. Asked him this as I had to buy flights and hotel to come there and I don’t want to be surprised. Car is certified pre owned so there should be no problems as it undergoes a rigorous inspection . Until they failed to mention that there’s a cracks/chip in the windshield that was found on the way home. Couldn’t see it there as it was raining during viewing of car. Was told by windshield replacement place that it would be $500 to repair. I called the dealership to speak with Casey Novonty and was told they couldn’t do anything about it. I argued as I just flew states away to buy a $40,000 car from them and explained to him this wasn’t noted anywhere and they failed to tell me. He probably got tired of our call and me fighting back and said unfortunately with a used car it comes with this and offered $250 towards my $500 deductible. I said no as this is not something that’s ok. He never called back so I followed up 3 days later and said his general manager said nothing can be done and they’re not longer offering $250 towards my deductible. Walser promotes a 100% customers based experience but don’t back that up. Mind you, when this was found I hadn’t had my car for 3 full days. Can’t return the car as they give 3 days/ 300 mile warranty return and I drove 615 miles home. I know they knew exactly what they were doing there. Beware buying from this dealership. More

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My vehicle was serviced by Steve. I had the best experience possible. He kept me informed throughout the repairs, sending videos and explaining in detail what needed to be done and I had the best experience possible. He kept me informed throughout the repairs, sending videos and explaining in detail what needed to be done and why. I consider myself very lucky that I had Steve working car. He was awesome!!! More

by Kathleenthwing253 Verified Customer Verified Customer

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