Randy Holder
Randy Holder at Murgado Lincoln of Chicago

Randy Holder

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.3
20 Reviews
4.3

20 Reviews

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20 Reviews of Randy Holder

July 06, 2025

Dealership Rating
Employee Rating

Good job I’m recommend my partner por a you job is excellent because my car only end this dealer going always More

by gonzalomirandamxd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review and your loyalty. We hope to serve you again soon!

July 04, 2025

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Employee Rating

Professional and courteous service advisor. Great work by service crew. Attention to detail was excellent. More

by stevemoore10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 11, 2025

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

July 04, 2025

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Employee Rating

oil change is very expensive from $53. 00 in one month $99.00 is not fair !! More

by Fikru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Joshua Smith

July 02, 2025

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Employee Rating

Thank you for the great customer service I experienced while having my vehicle serviced. Also the wait was not long at all. More

by johndeveaux57
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

June 24, 2025

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Employee Rating

Am not happy they never check my fluids like I ask got there 8am -10:40am for a small procedure not happy More

by Lachina8
Recommend Dealer
No

Other Employees Tagged: Randy Holder

Jul 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to hear your fluids weren’t checked as requested and that your visit took longer than expected. Your feedback is important, and we’ll address this to improve our service. Please reach out so we can make this right.

June 23, 2025

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Employee Rating

Jennifer was a big help ! ! Thank yuu so much I look forward to coming back More

by amiurz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jun 23, 2025

Murgado Lincoln of Chicago responded

Thank you for your review! We're thrilled to hear Jennifer was a big help. We look forward to welcoming you back!

June 14, 2025

Dealership Rating
Employee Rating

Fast accurate friendly as always thanks we appreciate your service we will always be happy to recommend you to our friends and colleagues More

by pcwood5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith , Jessica Hernandez

Jun 17, 2025

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

June 10, 2025

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Employee Rating

Check engine light came back on the same day I picked up the truck..2020 Ford F150 5.0 shows a P0345 permanent code again like before. Feels sluggish and loss of power on the throttle. Also tire that was re More

by alberttrannguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 17, 2025

Murgado Lincoln of Chicago responded

We’re sorry to hear about the continued issues with your F-150. That’s definitely not the experience we want for our customers. Please reach out to our service manager at Damian.Ogrady@MurgadoFordLincoln.com so we can get this addressed promptly and make things right.

June 03, 2025

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Employee Rating

I appreciated the kind professional service I received from the young man who attended me when I drove in. I appreciated the kind quick service the cleanliness of your establishment and I also appreciated More

by vivaldolee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled you enjoyed our professional service, cleanliness, and coffee. We look forward to seeing you again!

May 29, 2025

Dealership Rating
Employee Rating

Had a major issue caused by a faulty Ford design. They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was on More

by makagral
Service Price Transparency
Service Communication
Recommend Dealer
No
May 30, 2025

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the frustration caused by the faulty Ford design and the unhelpful response you received. We’re addressing our staffing and service processes to improve. Please reach out so we can explore solutions for your vehicle’s issue. We hope to make this right for you!

Jun 01, 2025

makagral responded

I did reach out but still haven’t heard anything back from Murgado or Ford. So far the response has been my car is worth nothing on a trade and I am on my own to pay for a new $10,600 engine that failed after only 88K miles.

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