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Ford of Franklin
Franklin, TN
1,386 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
October 23, 2026
The service was poor.
The technician diagnosed my car wrong. I took my car to a certified transmission shop. They said all my car needed was a good tune up. I left a messa
More
by ewingwb
Employees Worked With
October 23, 2026
Poor customer service.
9 AM appointment for A pillar recall and finally departed at 11:30.
Another issue my son had. Took his 2025 Expedition in for floating issue coming
More
by nordstromgary
Employees Worked With
Service Department
October 22, 2026
Service was great!
They had to locate a discontinued part and it took a while but now my vehicle ac works fantastic
I was updated via text every step of the way
Than
More
by Frankmarino
Employees Worked With
Service Courtney
Dealership Inventory (303 Vehicles)
2026 Ford Bronco Sport
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
Photos & Amenities
- After Hours Drop-Off
- Cable TV
- Children's Play Room
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free WiFi
- Instant Financing
- Laptop Computers
- Authorized Parts Store
- Pet Friendly
- Rental Car Service Onsite
- Shuttle Service
- Television
- Vending Machines
- Quick Lube
