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Ford of Franklin
Franklin, TN
1,345 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,345 reviews
August 18, 2026
Zero stars- complete and utter failure of customer service! The service department has gone way DOWNHILL. I regret buying my car here. You show up for your "appointment" on time and everyone sits a service! The service department has gone way DOWNHILL. I regret buying my car here. You show up for your "appointment" on time and everyone sits at their desk and stares at their monitors ignoring the customer who I guess is supposed to magically know who to go and chase down for their appointment. When you do finally find the person they blow you off and make you miss the non-existent shuttle that you were assured existed and was told that you "had to be on time for". The only work I have them do is the safety recalls on my car. I will be finding another dealership to service the safety recalls on my car as they can't even do this. More
by name
Employees Worked With
July 14, 2026
Buying my car here was a great experience. Everyone was friendly, helpful, and made the whole process easy without any pressure. I'm really happy with my new car and would definitely recommend Everyone was friendly, helpful, and made the whole process easy without any pressure. I'm really happy with my new car and would definitely recommend this dealership! More
by abp615
Employees Worked With
July 12, 2026
I had a fantastic experience buying my Ford Bronco! Casey was a great salesman who made the entire process smooth and enjoyable. I highly recommend working with him. Casey was a great salesman who made the entire process smooth and enjoyable. I highly recommend working with him. More
by Brandon Coffee
Employees Worked With
July 07, 2026
Jeff was an amazing salesman. He was super polite and very patient with my kids. When it’s time to buy another car, I will be buying from them. He was super polite and very patient with my kids. When it’s time to buy another car, I will be buying from them. More
by ashliebevan
Employees Worked With
June 26, 2026
Very polite and super helpful! It was my first time purchasing a car, and EJ was super awesome at helping me out! It was my first time purchasing a car, and EJ was super awesome at helping me out! More
by Hols
Employees Worked With
June 20, 2026
Great experience! Casey was 10/10! It’s easy to think that all car salespeople are just trying to upsell you, but Casey was genuinely helpful from start to finish. He Casey was 10/10! It’s easy to think that all car salespeople are just trying to upsell you, but Casey was genuinely helpful from start to finish. He listened to what we wanted, was flexible, never pressured us, and made the whole experience enjoyable. We felt like he truly had our best interests in mind. We will absolutely be coming back to him for all of our future car needs! More
by Alyssa Roberts
Employees Worked With
Casey Shelton
June 05, 2026
Friendly & knowledgeable. Wide selection of vehicles to choose from, so they had the exact vehicle that I had selected in stock. Wide selection of vehicles to choose from, so they had the exact vehicle that I had selected in stock. More
by 26 Nav
Employees Worked With
May 12, 2026
Jeff Dawson and the team at Ford of Franklin did a great job in helping me find the right vehicle for our family. Will return in the future. job in helping me find the right vehicle for our family. Will return in the future. More
by Satisfied customer
Employees Worked With
Other Employees :
Nick St. Claire - Sean Donaldson - Norm
April 22, 2026
Casey Sheltom and the crew were fast, easy and great to work with. I would buy from them again. work with. I would buy from them again. More
by Jjw0584
