Ragina Fitz

Great service and very welcoming. Clean and just all out great customer service. I’m glad i went Clean and just all out great customer service. I’m glad i went More

by MMITCHELL140 Verified Customer Verified Customer

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Great people to work with! ! Never ever have had any issues what so ever ! Have a great day ! Never ever have had any issues what so ever ! Have a great day More

by DONALDSCOTT.GRUBBS Verified Customer Verified Customer

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The dealership is very attentive, professional and knowledgeable about any all aspects of of their vehicles. knowledgeable about any all aspects of of their vehicles. More

by dcrawley Verified Customer Verified Customer

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From my purchase over 2 years ago to servicing, I am very pleased. Ragina is excellent, professional, and very helpful as my service coordinator. All work done has been scheduled maintenance which makes me v pleased. Ragina is excellent, professional, and very helpful as my service coordinator. All work done has been scheduled maintenance which makes me very pleased with quality of my certified pre-owned 2021 Mercedes. I will continue to recommend this dealership to my family and friends. More

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Ragina was such a professional service advisor. All my questions addressed, all my concerns laid to rest. One of the better experiences I’ve had at a dealership. Thank you. All my questions addressed, all my concerns laid to rest. One of the better experiences I’ve had at a dealership. Thank you. More

by Coley Verified Customer Verified Customer

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Regina at the Midlothian Mercedes Benz service is the best. She takes personal interest in ensuring car is taken care of. Good communication skills and most importantly ensures any issue is taken care o best. She takes personal interest in ensuring car is taken care of. Good communication skills and most importantly ensures any issue is taken care of. I came to her from abroad street Mercedes Benz’s service which I was not happy with. OMG it is a mark difference between Broad street and Midlothian . Even though both owned the same parent company but Midlothian one feels like true Mercedes class service. More

by PMANAKTALA Verified Customer Verified Customer

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It has been nothing but aggravation with Regina and the service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loane service department at thisdealership. I had trouble with Regina during my first service / experience when she said I was not allowed to have a loaner car for my SL 55 service because I had never been to the dealership before. The service manager told me that she was mistaken, and I should have been provideda loaner car.. the reason why this was an issue was because my standard service that should’ve taken one day - took over a week to complete- a week without a car created a massive inconvenience! The service manager told me he was moving me from Regina to another advisor- which was not done. During my service, they ordered replacement parts from Germany for interior lighting that was malfunctioning. When they called to let me know the parts were in, again, Regina was my service manager. This time, I was given a loaner with a half a tank of gas.. The car was dirty and smelled. This loaner car had just been vacated by the person who pulled into the bay directly before me . The car was not cleaned and not filled up with gas. For an unknown reason the repair took over a week to complete. I returned the car this morning with 3/4 of a tank of gas (more than what it had when I picked up the car ) and Regina just now sends me a bill for $60 worth of gas. The invoice stated that I picked up the car with a full tank and returned it with half a tank - which is completely untrue. I called and asked to speak to the service manager, and of course, was sent to his voicemail. Mercedes Benz is supposed to be top shelf top quality.- maybe it is just this dealership’s service department that is run so poorly. I would give zero stars if I could. Never going back to the dealership again it is the Walmart of Mercedes dealerships. More

by Andrea Zemmel Verified Customer Verified Customer

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Staff has been helpful and courteous. We had a bit of confusion about whether or not I had purchased an extended warranty. But it got straightened out. Thanks for asking. We had a bit of confusion about whether or not I had purchased an extended warranty. But it got straightened out. Thanks for asking. More

by HYLAN.HUBBARD Verified Customer Verified Customer

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Regina was supper helpful! ! 100% for customer service and provision of solutions. I have worked with her three times and each time was perfect!!! ! 100% for customer service and provision of solutions. I have worked with her three times and each time was perfect!!! More

by MICHAEL.AJENI Verified Customer Verified Customer

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We always enjoy stellar service at this dealership! Its like dealing with family. I strongly recommend them both when you buy or lease your next Benz and for ongoing service. Its like dealing with family. I strongly recommend them both when you buy or lease your next Benz and for ongoing service. More

by Phil Verified Customer Verified Customer

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