Ragina Fitz

Ragina offered quality customer service from the beginning of the service appointment until completion. She facilitated an accurate diagnosis of the issue and kept me informed throughout the servic beginning of the service appointment until completion. She facilitated an accurate diagnosis of the issue and kept me informed throughout the service. She was very professional, supportive, and accommodating. I’m very pleased with my experience. More

by tdt037 Verified Customer Verified Customer

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Agreed to the Plan B service. Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn a Plan B service includes a tire rotation and balance. The paperwork notes stated that this was not done. I can confirm that the steer tires are worn and the back tires are not. In contacting Regina she was going to check the cameras. However, I have paperwork that suggests it was not done and the tires on the vehicle suggest it was not done but should be done. (BLACK G 550 Wagon). I would like to reschedule for the tire rotation and balance to be completed appropriately. I'm sorry to be extra here. However, when I pay +$1,300 for Plan B service I expect to receive the services outlined. If in the event there is camera footage that supports, they were in fact rotated. The technician needs to be re-trained because "if" he did it the worst 2 tires were rotated to steer tires. Keith Allen (804) 731-5171 More

by KALLEN_23 Verified Customer Verified Customer

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Love this mercedes-Benz dealership, but was truly surprised when I had service work done. Sometimes you go in looking to do one thing that change when other things happen. But i truly understand and surprised when I had service work done. Sometimes you go in looking to do one thing that change when other things happen. But i truly understand and appreciate the service i received. More

by bragrant Verified Customer Verified Customer

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Very helpful staff. Work performed as requested. Costs clearly explained and approved prior to commencing Work performed as requested. Costs clearly explained and approved prior to commencing More

by MrOwl Verified Customer Verified Customer

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I had a great service experience at Mercedes Benz of Midlothian and will gladly return for future service visits! Midlothian and will gladly return for future service visits! More

by mattinpotsdam Verified Customer Verified Customer

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Excellent service! Excellent customer service! We appreciate it! Thanks for all you do! It was quick and great service! Excellent customer service! We appreciate it! Thanks for all you do! It was quick and great service! More

by RENUSHARMA1166 Verified Customer Verified Customer

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Everything was great. Only disappointment was nit having not having my car washed because it was not working at the time. Loved the video clip of my car being worked on. Only disappointment was nit having not having my car washed because it was not working at the time. Loved the video clip of my car being worked on. More

by Calam10 Verified Customer Verified Customer

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This was the best service we have received to date. We got a quick appointment and the communication was great. We got a quick appointment and the communication was great. More

by WENROUGHTY Verified Customer Verified Customer

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My car was towed quickly and service as soon on short notice and luckily nothing serious and car started and so far car is running good notice and luckily nothing serious and car started and so far car is running good More

by jipmojica2018 Verified Customer Verified Customer

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I don't know if my first review was completed, as I had to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in e to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in explaining the first service for my new Mercedes-Benz SUV. Additionally, I requested a loaner car, which she handled expertly - ensuring adequate gasoline for me to run a few errands during the service. I cannot say the same for your sales staff. The "man" who sold me the Mercedes-Benz SUV was chauvinistic and condescending. I included this in my review when I originally purchased the SUV. First, after I made the purchase - on which I'm confident he made a tidy commission - however, he never called me - not once. Second, I traded in a Volvo XC60, which had a dent on the front hood. He "assumed" it was my error in not knowing how to work my own garage door opener. How stupid and inappropriate. The "dent" was caused by a careless male driver who backed his truck into my Volvo and, unbeknownst to me, created the damage because he did not know how to drive a large vehicle. Additionally, he was decent enough to leave his name and number when he made the dent. My point is that when I trade in my current M-B SUV, I will be asking for a different salesperson. If I could rate this salesperson "zero," I would. When my vehicle needs servicing, I will ALWAYS ask for Ragina, who understands the meaning and value of customer service and focus. If I could rate her "ten," I would. Kind regards, Lisa Snyder, Chesterfield, Virginia More

by lisa-anne.snyder Verified Customer Verified Customer

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