Rafael Rivera
Rafael Rivera at Countryside Nissan

Rafael Rivera

General Manager

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.6
142 Reviews
4.6

142 Reviews

Write a Review

Languages Spoken

Spanish Spanish

142 Reviews of Rafael Rivera

February 01, 2025

Dealership Rating
Employee Rating

Worked with me well to come down to a fair deal on a car that is a good value and meets my needs. More

by inscribetranscript
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daylong (Sales)

January 10, 2025

Dealership Rating
Employee Rating

Great experience, the staff is friendly, knowledgeable and very professional. I will definitely be telling my friends and family and will be back for the purchase of my next vehicle. More

by adiel.cuevas25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Benedetto

Jan 11, 2025

Countryside Nissan responded

Thank you adiel.cuevas25! Your referrals and recommendation are very valuable to us for both our service and our sales teams!

December 13, 2024

Dealership Rating
Employee Rating

My family and I have been at this dealership for over 20 years! BJ in service and Dave the mechanic are amazing people! More

by jason@jonesconsultingteam.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2024

Countryside Nissan responded

THANK YOU for your continued support, jason@jonesconsultingteam.com! Your loyalty is appreciated and wonderful!!

Dec 15, 2024

Countryside Nissan responded

THANK YOU for your continued support, jason@jonesconsultingteam.com! Your loyalty is appreciated and wonderful!!

December 08, 2024

Dealership Rating
Employee Rating

thank you for a great service experience. Thanks to Uvaldo, BJ, and Cynthia for taking care of me. More

by edoer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Countryside Nissan responded

We appreciate your also taking care of Uvaldo, BJ and Cynthia with this beautiful 5 STAR rating. Thank you, edoer0!

November 11, 2024

Dealership Rating
Employee Rating

My family has been with this Nissan dealership for 20 years. Now having BJ and Dave and the rest of the crew is amazing! More

by jason@jonesconsultingteam.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega

Nov 12, 2024

Countryside Nissan responded

Thank you, jason@jonesconsultingteam.com!!! Your continued support of our team and our business is amazing!!

October 31, 2024

Dealership Rating
Employee Rating

Muy buen servicio, amables, pacientes y profesionales. Muchas gracias por ayudarme a encontrar el carro ideal. More

by onielmelendez76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crhistian Orrosqueta

Nov 02, 2024

Countryside Nissan responded

¡Gracias! onielmelendez76 ¡Apreciamos que se haya tomado el tiempo de compartir su experiencia!

October 28, 2024

Dealership Rating
Employee Rating

I had the worst service experience with this team. The GM called me only to hang up on me when I didn't accept his ultimatum. Get your auto serviced somewhere else. More

by Luis Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diego Valle, BJ Diloy

Oct 30, 2024

Countryside Nissan responded

Luis, Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance. Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer. While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age. We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.

October 25, 2024

Dealership Rating
Employee Rating

GM Rafael River contacted me. We didn't agree, he felt his team did everything right and I felt I should be eligible for a refund on the second diagnostics charge with the same c More

by Luis Requena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diego Valle, BJ Diloy

Oct 30, 2024

Countryside Nissan responded

Luis, Thank you for sharing your experience with us. We’re truly sorry to hear that we haven’t met your expectations. At Countryside Nissan, we take great pride in providing exceptional service, and it’s disappointing to know we’ve fallen short in this instance. Upon reviewing your service history, I see that our team worked on your vehicle seven months ago, after several other repair shops were unable to resolve its issues. At that time, our master technicians, along with Nissan’s technical team, completed the necessary repairs. Now, it appears that your vehicle is experiencing a new issue, based on the data from the vehicle’s computer. While recurring issues can be understandably frustrating, it’s not uncommon for vehicles with higher mileage—such as yours, with over 100,000 miles—to encounter additional concerns as they age. We would be happy to assist you further by providing a thorough diagnostic review. I’ll personally oversee the process to ensure that our top technicians are assigned to your vehicle, and we’ll offer a discounted rate as a gesture of goodwill. Please don’t hesitate to reach out to me personally if you would like to proceed.

September 09, 2024

Dealership Rating
Employee Rating

John B. Was the best! I will return to purchase future cars from him! Top notch! More

by HEYITSCLIO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2024

Countryside Nissan responded

We love it! Thank you, HEYITSCLIO!

August 30, 2024

Dealership Rating
Employee Rating

good good good good good good good good good good good good good good good More

by leanos.adrian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Valle, Tim Duda, Cinthya Bautista, BJ Diloy , Keith Walega

Aug 31, 2024

Countryside Nissan responded

Thank you, leanos.adrian1!

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