Rafael Adorno

I had a terrible experience at the Sport Mitsubishi Service department recently, and it’s the second time this year with such an experience. I went in last week to have my car professionally inspected Service department recently, and it’s the second time this year with such an experience. I went in last week to have my car professionally inspected for missing exterior parts that came off during a road trip. One of the technicians just glanced at the passenger side underneath the car and quickly said, “You’re missing these parts.” I asked if he would also check the driver’s side and suggested putting the car on a lift to be thorough, especially since I’ve had to drive back and forth to this location before due to incorrect diagnoses—like when they repaired my sway bar, but it was actually the strut that needed replacing under warranty. He assured me that the parts he mentioned were the only ones missing. When I returned to have the parts installed, it turned out that a part was also missing on the driver’s side, just as I suspected. To make matters worse, they tried to overcharge me for the missing part and labor, even though I found the part cheaper on their own website’s parts catalog. More

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I love bringing my car to Spots M. I always get the best treatment, prices and customer service. The waiting room is clean, snacks are good, bathroom are very clean too. I will conti I always get the best treatment, prices and customer service. The waiting room is clean, snacks are good, bathroom are very clean too. I will continue bringing my car here for service. More

by dannycolon777 Verified Customer Verified Customer

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They took good care of us. Fast pleasant experience. Took our word on what happened to car. Fixed it. Fast pleasant experience. Took our word on what happened to car. Fixed it. More

by TOJA9499 Verified Customer Verified Customer

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The issues with my Outlander SEL were quickly diagnosed and fixed. The wait was less than a hour. and fixed. The wait was less than a hour. More

by CDOGUILES Verified Customer Verified Customer

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Brought my car in for service. I was very pleased with the service I received. I was very pleased with the service I received. More

by TERRYLEEPICKENS Verified Customer Verified Customer

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I've had multiple issues with this Mitsubishi Outlander PHEV. Raphael was wonderful and went out of his way to help. But the real star is David their PHEV mechanic! He fixed a problem that had been hauntin PHEV. Raphael was wonderful and went out of his way to help. But the real star is David their PHEV mechanic! He fixed a problem that had been haunting me for months. I fully recommend their service dept, and would use them again. More

by H STARKWEATHER Verified Customer Verified Customer

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Rafael Adorno is a very special persson each time I have had a concern he has helped. had a concern he has helped. More

by VELMAFRYE Verified Customer Verified Customer

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Rafael Adorno is an amazing professional. He went above and beyond to solve my problem. His customer service skills are exceptional and he is a even better person. Thank you for having people He went above and beyond to solve my problem. His customer service skills are exceptional and he is a even better person. Thank you for having people like him at Sport Mitsubishi. More

by SALCEDOMS Verified Customer Verified Customer

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This was a good first maintenance experience. Rafael was knowledgable and helpful. We will return. Rafael was knowledgable and helpful. We will return. More

by CKAUFFMAN Verified Customer Verified Customer

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I appreciate Natalie's customer service. Good customer service is the ONLY reason I keep bringing my car back. Good customer service is the ONLY reason I keep bringing my car back. More

by GHOLMES74 Verified Customer Verified Customer

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