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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus
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Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.8
255 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

10 yrs

Languages Spoken

English English

4.8

255 Reviews

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255 Reviews of Rachelle Pennington

February 28, 2025

Dealership Rating
Employee Rating

Great service from start to final sale. Every employee was helpful thru the whole process. More

by PWYNN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Nadie Martin, Rick Gilbert, Debi Lewis, Brittany Whatley, Lauren Farthing, Haley McDonald, Raul Navarro

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

February 26, 2025

Dealership Rating
Employee Rating

Issue handled as quickly as possible. Very pleased with Rachelle’s communication and follow through. All service advisors here are knowledgeable and courteous. More

by ROBINCRAWFORD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're pleased to hear that Rachelle provided excellent communication and follow-through, and that our service advisors were knowledgeable and courteous. We strive to handle issues promptly and efficiently, and we're glad we could meet your expectations. We appreciate your business and look forward to serving you again!

February 25, 2025

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Employee Rating

They’re Always courteous and professional when handling our business and services for over 20 years. More

by DOWDEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald, Raul Navarro

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your experience with us! We're honored to have been serving you for over 20 years and are thrilled to hear that our team has consistently provided courteous and professional service. We appreciate your continued trust in us and look forward to many more years of serving you!

February 25, 2025

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Employee Rating

The service was great, people were courteous, they explained everything to me and other things that can be added to the vehicle More

by Caddyman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that our team provided great service and took the time to explain everything, including additional options for your vehicle. We appreciate your business and look forward to the opportunity to serve you again in the future!

February 21, 2025

Dealership Rating
Employee Rating

Ms Rachelle is an excellent customer service person ! Don't let her go. Service in Columbus, far exceeds anybody expectations. Keep up the excellent work More

by q_metodio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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February 13, 2025

Dealership Rating
Employee Rating

Always a pleasant experience. Rachelle always takes great care of me. I'll be back. More

by BWORDJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald

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February 10, 2025

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Employee Rating

The service was handled by a very courteous and caring technician. The service technician who set up my appointment was helpful. More

by LARRY.OGLESBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald, Raul Navarro

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February 04, 2025

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Employee Rating

Very efficient and attentive service. Rochelle is very knowledgeable about the vehicles and takes good care of her clients. More

by phpage1
Recommend Dealer
Yes
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February 02, 2025

Dealership Rating
Employee Rating

They are always helpful and friendly. I have never had a problem. Good service is so important. More

by TRACYNORRISDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald

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January 28, 2025

Dealership Rating
Employee Rating

I have always had a good experience, would recommend them over many other dealerships In the area. More

by BEDELL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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