Rachel Rininger

Simply awesome! !! Very professional!! Very detailed! Outstanding customer Service!!!! Matt Nagy is always professional and courteous, very respectful. The only downs !! Very professional!! Very detailed! Outstanding customer Service!!!! Matt Nagy is always professional and courteous, very respectful. The only downside as far as I'm concern is the staff passing by as you are waiting that looks right at you and do not return your greeting. More

Report | Print

I just had the privilege of spending over $100 to waste over 2 HOURS for a simple oil change. Oil change and tire rotation. Literally a 15 minute job for a halfway decent tech. Drain oil, rotate tires as o over 2 HOURS for a simple oil change. Oil change and tire rotation. Literally a 15 minute job for a halfway decent tech. Drain oil, rotate tires as oil drains, change filter, plug pan and refill. Done. After 2 hours, with absolutely no one talking to me, I tell them it's been 2 hours and they claim they just got my paper work. 15 minutes AFTER that, they come get me. No apology, no explanation, nothing other than lets get you out of here. Appointment at 10:30am, invoice is stamped 10:12, showing I got there well before my appointment. Receipt is stamped 12:32. OVER 2 HOURS FOR AN OIL CHANGE AND THEY DIDN'T EVEN TOP OFF THE WASHER FLUID! More

by idriscky Verified Customer Verified Customer

Report | Print

Rachel is always outstanding, friendly, and very knowledgeable! The Best Service Team in the Business!! Thank You Very Much Rachel!! knowledgeable! The Best Service Team in the Business!! Thank You Very Much Rachel!! More

by TVANHOUTEN Verified Customer Verified Customer

Report | Print

Rachel was not there when I brought my vehicle in, but the service representative I dealt with took care of me and addressed my needs. Work on the vehicle was completed quickly and I was on my way. I'm the service representative I dealt with took care of me and addressed my needs. Work on the vehicle was completed quickly and I was on my way. I'm giving Rachel 5 stars because her name appears instead of the adviser who was working at the station with her name plate. More

by BP613 Verified Customer Verified Customer

Report | Print

I had a great experience as I trusted you all to troubleshoot my car and get back on the road. I really appreciate the care and professionalism by all your staff and team. Thank you and have a wonde troubleshoot my car and get back on the road. I really appreciate the care and professionalism by all your staff and team. Thank you and have a wonderful year. More

by MRDAP52 Verified Customer Verified Customer

Report | Print

No pressure. Nice waiting area. Blower motor replaced, hopefully it fixes my issue. Good old Chevy. Nice waiting area. Blower motor replaced, hopefully it fixes my issue. Good old Chevy. More

by ivan.souffront Verified Customer Verified Customer

Report | Print

Service was ok - very expensive. They sold me a new battery and installed it... my dashboard battery warning light is on. I went in for an oil change and $1000 + later I'll have to They sold me a new battery and installed it... my dashboard battery warning light is on. I went in for an oil change and $1000 + later I'll have to go back to get the dashboard light addressed... Rachel was nice, though. She found a coupon for $50 off, so there's that. I was in the shop for 5 hours; they were busy I guess. More

by linda.latta3 Verified Customer Verified Customer

Report | Print

I have always been treated good when I go to the dealer to get my oil change they go over and above I appreciate it to get my oil change they go over and above I appreciate it More

by menozzimichael Verified Customer Verified Customer

Report | Print

I am a do-it-yourselfer when it comes to car maintenance, but when it comes to things I don't want to tackle or don't have time to tackle, I bring them to Tim Lally and have never been disappointed. but when it comes to things I don't want to tackle or don't have time to tackle, I bring them to Tim Lally and have never been disappointed. More

by timjweidner Verified Customer Verified Customer

Report | Print

I have always had a hate hate relationship with dealerships. Lally is the first in many years that has always treated me the right way. The only place I take my car now is their dealership when I n dealerships. Lally is the first in many years that has always treated me the right way. The only place I take my car now is their dealership when I need something. More

by ANDREWDE Verified Customer Verified Customer

Report | Print