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Rachel Alvey
Rachel Alvey at James Wood AutoPark
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Rachel Alvey

Service Advisor

James Wood AutoPark

3906 I-35E South
Denton, TX 76210

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4.9
83 Reviews
4.9

83 Reviews

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83 Reviews of Rachel Alvey

January 18, 2025

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Employee Rating

Rachel is great; she is very attentive, patient and knowledgeable. Each time I have service on my Cadillac she makes sure to prioritize my needs for service and gets me in and out of the service depar More

by CRISSYFINLEY53
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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January 16, 2025

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Everything was completed on time. I was kept informed about status. The waiting room was clean and stocked with coffee and treats. More

by DONALDCREW47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Taylor Adams

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Jan 17, 2025

James Wood AutoPark responded

Thank you for your fantastic review! We're thrilled to hear that everything was completed on time and that you found our waiting room comfortable and well-stocked at James Wood Chevrolet Denton. We appreciate your kind words and look forward to seeing you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

January 10, 2025

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Employee Rating

Rachel always does an absolutely fantastic job when I take my vehicles in for service! More

by drichey1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Stolp, Doug Spivey

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Jan 13, 2025

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that Rachel consistently provides fantastic service for your vehicles at James Wood Chevrolet Denton. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

January 06, 2025

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Employee Rating

She was great my car was clean all the paper work was ready overall great service . More

by LOR1HALL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 07, 2025

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at James Wood Chevrolet Denton. It's fantastic that your car was ready and clean, and that everything went smoothly with the paperwork. We appreciate your feedback and look forward to serving you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

January 03, 2025

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Employee Rating

Service was great, Rachel was helpful and friendly. The price quoted was accurate as well as the time estimate. Rachel and the service mechanics did a great job. More

by HAYWOODZOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

James Wood AutoPark responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at James Wood Chevrolet Denton. It's wonderful to know that Rachel and our service team provided helpful and friendly service while meeting your expectations for pricing and time. We appreciate your feedback and look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

January 02, 2025

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Employee Rating

We used Chris Douglas, purchase was fine. Communication after the sale has been awful. Disappointed. More

by jenfogle
Recommend Dealer
No

Other Employees Tagged: Shellie Tait , Chris Douglas was our salesperson, he has zero communication with us after the sale. Very disappointed this is our 8th purchase from James Woods.

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Jan 04, 2025

James Wood AutoPark responded

Thank you for sharing your experience with us, and we appreciate your feedback. Your experience is important to us, and this has been passed to the management team at James Wood Chevrolet Denton so we can address this issue and improve our service. Thank you for bringing this to our attention. Sincerely, James Wood AutoPark Management | 940-591-9663

December 29, 2024

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Employee Rating

Rachael is awesome! She dealt with my issues in a friendly and professional manner. She constantly resolved my issues in a timely manner. Thank you Rachel! More

by LIMROBERTTPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2024

James Wood AutoPark responded

Thank you for your wonderful review! It’s great to hear that Rachael provided you with exceptional service and addressed your concerns so efficiently. We truly appreciate your feedback and are glad you chose James Wood Chevrolet Denton. We look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

December 24, 2024

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Employee Rating

Very friendly and helpful! Only issue was the interior car wash was not completed. Cleaning bottle was left in rear seat and was still dirty and water was left all over the car More

by ambern0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2024

James Wood AutoPark responded

Thank you, James, for your feedback. We're glad to hear that you had a friendly and helpful experience at James Wood Chevrolet Denton. We appreciate your feedback as it helps us grow as a dealership, and we're pleased that Rachel addressed your concerns promptly. If you need anything else, please don't hesitate to reach out. We look forward to seeing you again next time. Sincerely, James Wood AutoPark Management | 940-591-9663

December 21, 2024

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Employee Rating

Taylor and the Cadillac service department is great. Finished everything that was on the list satisfactory! Thanks again. More

by scottyrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scotty Rice, Taylor Adams

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Dec 23, 2024

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that Taylor and our Cadillac service department provided you with excellent service and completed everything to your satisfaction. We appreciate you choosing James Wood Chevrolet Denton, and we look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

December 20, 2024

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Employee Rating

Professional, upbeat team in the Service and Sales departments. Well provisioned waiting area and amenities. More

by MCGREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dee Ann

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Dec 23, 2024

James Wood AutoPark responded

Thank you for your wonderful review! We appreciate your kind words about our professional and upbeat team in both the Service and Sales departments at James Wood Chevrolet Denton. We're glad you enjoyed our waiting area and amenities. We look forward to serving you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

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