RT Ives

Misleading information concerning appointments/no appointments. I took my car in for an oil change and had to wait almost 3 hours because I was told the wrong information. When speaking with manag appointments. I took my car in for an oil change and had to wait almost 3 hours because I was told the wrong information. When speaking with management (Frank) about it, he was nonchalant and making jokes, which was very unprofessional. What happened to the "valued customer" motto, because I was certainly not treated as such? More

by OTCV_BPC Verified Customer Verified Customer

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Terrific customer service! ! My wait was under an hour for oil change & state inspection on a Monday morning! I really appreciate the politeness I witnessed by the employees. Th ! My wait was under an hour for oil change & state inspection on a Monday morning! I really appreciate the politeness I witnessed by the employees. The lounge is a very comfortable space to relax while you wait. Thanks again!! More

by bbrooner Verified Customer Verified Customer

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They do a great job although a little difficult to get an appointment. Good people appointment. Good people More

by KIMBERLEYKELLYSCIACCA Verified Customer Verified Customer

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Very easy to make an appointment online, through my GMC app. Quick check in, and every one is friendly from start to finish. app. Quick check in, and every one is friendly from start to finish. More

by Denise Verified Customer Verified Customer

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It was pleasant but slow service. I waited a while to be checked in but after I got checked in everything was a breeze. I waited a while to be checked in but after I got checked in everything was a breeze. More

by blueberry_shari Verified Customer Verified Customer

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Broke rear window wiper and tried to charge me for it. Didn’t know I had a dash cam in my car. Waiting room is in poor condition. Have not responded to my feedback. Didn’t know I had a dash cam in my car. Waiting room is in poor condition. Have not responded to my feedback. More

by SKUNEMUND Verified Customer Verified Customer

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RT was. very helpful. He got me in and out quickly. Always professional and nice. very helpful. He got me in and out quickly. Always professional and nice. More

by kelleyrsellers Verified Customer Verified Customer

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Thank you very much for a fast and smooth process! Our experience will ensure we remain repeat customers. Our experience will ensure we remain repeat customers. More

by jason_murphy11 Verified Customer Verified Customer

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They provided great service. I dont like that I have to write and be given a minimum that I have to write in this survey. Need to leave this as an option at end of the survey bec I dont like that I have to write and be given a minimum that I have to write in this survey. Need to leave this as an option at end of the survey because I am doing you a favor so dont make it more difficult More

by What you are giving me more work to do? Verified Customer Verified Customer

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They are good but need to look at systems better to keep customers better informed on there vehicle customers better informed on there vehicle More

by AVARY33 Verified Customer Verified Customer

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