RT Ives
RT Ives at Southern Kia Virginia Beach

RT Ives

Service Advisor

Southern Kia Virginia Beach

2369 Virginia Beach Blvd
Virginia Beach, VA 23454

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3.8
231 Reviews
3.8

231 Reviews

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231 Reviews of RT Ives

June 02, 2025

Dealership Rating
Employee Rating

Had car towed in & took 3 days for them to confirm receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Swi More

by Hunt2birddogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Manager who would not reimburse my expenses

June 02, 2025

Dealership Rating
Employee Rating

Service Dept is awesome at vb hands down! !! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locat More

by PENNYSTEENROD71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 27, 2025

Dealership Rating
Employee Rating

Great customer service, care and communication with the service department. Quickly done. Informed of future services. More

by Cassandra Blakely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 23, 2025

Dealership Rating
Employee Rating

Took in for a safety recall. Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they More

by antoniolopezcardona208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tracy Barkus

May 21, 2025

Dealership Rating
Employee Rating

Always get excellent customer service. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. More

by MFDURANT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Sparks

May 16, 2025

Dealership Rating
Employee Rating

Service personal were excellent. I thought that the invoice was a bit higher then I expected. More

by PERFETTO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy Barkus

May 16, 2025

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

May 14, 2025

Dealership Rating
Employee Rating

As always service was great. Folks in the service center were very professional and courteous. More

by Tractor007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy Barkus

May 16, 2025

Southern Kia Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 14, 2025

Dealership Rating
Employee Rating

Went to southern kia vb for a tire rotation and alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensatio More

by Kenjaesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Lloyd, Scott Easton , Service manager

May 16, 2025

Southern Kia Virginia Beach responded

We value and appreciate your business, Ken. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 14, 2025

Dealership Rating
Employee Rating

Service was awful and still no contact or information about service recall and tire rod. 3rd purchase will NOT purchase another More

by JASONDIEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 16, 2025

Southern Kia Virginia Beach responded

We value and appreciate your business, Jason. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 13, 2025

Dealership Rating
Employee Rating

Very professional and courteous,clean customer lounge, kept me informed on the progress of my car service More

by mlpond66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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