RT Ives

Had car towed in & took 3 days for them to confirm receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Swi receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Switched to another service tech who was responsive however despite the 18 point courtesy check they allowed car to leave lot without all wheels being secured, this caused damage to wheel hub & cost me $1k in repairs. They would not reimburse & basically said their 18 point inspection was a visual only. Didn’t care of my dissatisfaction with service & stated I was lucky to get in without appointment as they are blessed with being busy & months of appointments. Would never recommend them to anyone. Car was in the shop for 8 days for valve cover gasket & tune up. They also said in a text that the car drove wonderfully after repairs but receipt said no test drive done. So conflicting reports lends itself to a no trust issue. I own 2 Kia’s so I know what service to expect. They could use lessons from other Kia dealer service departments. More

by Hunt2birddogs Verified Customer Verified Customer

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Service Dept is awesome at vb hands down! !! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locat !! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locations to handle my Kia!!! More

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Great customer service, care and communication with the service department. Quickly done. Informed of future services. service department. Quickly done. Informed of future services. More

by Cassandra Blakely Verified Customer Verified Customer

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Took in for a safety recall. Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they need to keep it another 96 hours. Ridiculous. More

by antoniolopezcardona208 Verified Customer Verified Customer

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Always get excellent customer service. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. More

by MFDURANT Verified Customer Verified Customer

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Service personal were excellent. I thought that the invoice was a bit higher then I expected. I thought that the invoice was a bit higher then I expected. More

by PERFETTO19 Verified Customer Verified Customer

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As always service was great. Folks in the service center were very professional and courteous. Folks in the service center were very professional and courteous. More

by Tractor007 Verified Customer Verified Customer

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Went to southern kia vb for a tire rotation and alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensatio alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensation other than a 60 credit but i do not plan to return to this service center. Gm Brett Lloyd gm wasn't available. After second alignment the steering wheel is still off center. More

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Service was awful and still no contact or information about service recall and tire rod. 3rd purchase will NOT purchase another about service recall and tire rod. 3rd purchase will NOT purchase another More

by JASONDIEFF Verified Customer Verified Customer

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Very professional and courteous,clean customer lounge, kept me informed on the progress of my car service kept me informed on the progress of my car service More

by mlpond66 Verified Customer Verified Customer

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