RT Ives

I'm giving a 2 only because my salesman, Kerrik, was amazing. Other than that there service department is horrible. They have attitudes, loud, rude and talk about other customers in the presence of othe amazing. Other than that there service department is horrible. They have attitudes, loud, rude and talk about other customers in the presence of other customers. Shelby is the loudest of it for sure!! My car under full warranty is clearly having transmission issues (under 8k miles when I brought it in.) they didn't drive it around only put it on a diagnostic and said it can't be duplicates. Well it does it religiously for me. I bought both of my kias from here and so did my daughter, but based on the service quality when you need them. I would never by another one from here. More

by CC Verified Customer Verified Customer

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Service advisors always call to review with you any issues that were found in the multi point inspection , as well as any suggested manufacturer items that should be performed. issues that were found in the multi point inspection , as well as any suggested manufacturer items that should be performed. More

by Carey Verified Customer Verified Customer

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Waited 3 hours for oil change. After one hour them came and said they lost ours keys, then came back and said they couldn't find car. After one hour them came and said they lost ours keys, then came back and said they couldn't find car. More

by fpessig Verified Customer Verified Customer

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Good service, and good service people. Very well run. Been here a number of times, and have no complaints. Very well run. Been here a number of times, and have no complaints. More

by LESLIEANNETTAA Verified Customer Verified Customer

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Always take care of me. Go beyond expectations and always so professional. Will recommend to all my friends. Go beyond expectations and always so professional. Will recommend to all my friends. More

by POLLARDR51 Verified Customer Verified Customer

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Great service as always from the mechanics and the customer service team and they get you serviced in and out!! customer service team and they get you serviced in and out!! More

by LJRICH99 Verified Customer Verified Customer

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Customer service is always friendly! They are quick and efficient and I’ve always been happy with my service. They are quick and efficient and I’ve always been happy with my service. More

by Delanynw12 Verified Customer Verified Customer

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Everything is ALWAYS explained to me, THOROUGHLY. And only what services needed are suggested by staff. And only what services needed are suggested by staff. More

by WILSONMONICA503 Verified Customer Verified Customer

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Great customer service and communicated well while I was waiting on my vehicle. I recommend always book your appointment ahead of time so less of a wait. waiting on my vehicle. I recommend always book your appointment ahead of time so less of a wait. More

by Kaitlyn.Skelton Verified Customer Verified Customer

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Just reconnecting to previous text, already completed this survey, i needed my password u]dated. this survey, i needed my password u]dated. More

by phylkoz Verified Customer Verified Customer

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