

RT Ives
Service Advisor
Southern Kia Virginia Beach
2369 Virginia Beach Blvd
Virginia Beach, VA 23454
231 Reviews
Write a Review231 Reviews of RT Ives
June 02, 2025
Had car towed in & took 3 days for them to confirm receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Swi receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Switched to another service tech who was responsive however despite the 18 point courtesy check they allowed car to leave lot without all wheels being secured, this caused damage to wheel hub & cost me $1k in repairs. They would not reimburse & basically said their 18 point inspection was a visual only. Didn’t care of my dissatisfaction with service & stated I was lucky to get in without appointment as they are blessed with being busy & months of appointments. Would never recommend them to anyone. Car was in the shop for 8 days for valve cover gasket & tune up. They also said in a text that the car drove wonderfully after repairs but receipt said no test drive done. So conflicting reports lends itself to a no trust issue. I own 2 Kia’s so I know what service to expect. They could use lessons from other Kia dealer service departments. More
Other Employees Tagged: Manager who would not reimburse my expenses
June 02, 2025
Service Dept is awesome at vb hands down! !! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locat !! Mr. RT has been wonderful and so pleasant to tend to my carnival services anytime! I don’t stress or have anxiety since I switched dealership locations to handle my Kia!!! More
May 23, 2025
Took in for a safety recall. Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they need to keep it another 96 hours. Ridiculous. More
Other Employees Tagged: Tracy Barkus
May 21, 2025
Always get excellent customer service. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. More
Other Employees Tagged: Robert Sparks
May 16, 2025
Service personal were excellent. I thought that the invoice was a bit higher then I expected. I thought that the invoice was a bit higher then I expected. More
Other Employees Tagged: Tracy Barkus
May 14, 2025
As always service was great. Folks in the service center were very professional and courteous. Folks in the service center were very professional and courteous. More
Other Employees Tagged: Tracy Barkus
May 14, 2025
Went to southern kia vb for a tire rotation and alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensatio alignment. Left after 2 hours with vehicle and discovered the steering wheel off center. The service manager was no help and provided no compensation other than a 60 credit but i do not plan to return to this service center. Gm Brett Lloyd gm wasn't available. After second alignment the steering wheel is still off center. More
Other Employees Tagged: Brett Lloyd, Scott Easton , Service manager
May 14, 2025
Service was awful and still no contact or information about service recall and tire rod. 3rd purchase will NOT purchase another about service recall and tire rod. 3rd purchase will NOT purchase another More
Other Employees Tagged: Brett Lloyd, Tina Robert, Scott Easton, Erica Jones, Joe Miller, Dave Simpson, Wes Kavula, Tracy Barkus, Robert Sparks
May 13, 2025
Very professional and courteous,clean customer lounge, kept me informed on the progress of my car service kept me informed on the progress of my car service More
Other Employees Tagged: Wes Kavula, Tracy Barkus, Robert Sparks

