ROSSANO ROBINSON
ROSSANO ROBINSON at Werner Kia

ROSSANO ROBINSON

PARTS COUNTER SALES

Werner Kia

2755 W Tennessee St
Tallahassee, FL 32304

4.2
25 Reviews
4.2

25 Reviews

Write a Review

25 Reviews of ROSSANO ROBINSON

November 14, 2023

Dealership Rating
Employee Rating

excellent service and attention, Very friendly staff, very comfortable waiting area, and my car was perfect More

by Lindavasquez0313
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Marmon, CRAIG MILLER, BRIAN GORNIAK, BILLY REDDING, MICHAEL WYRE, Marcos Ortiz , JOSH FUTRELL, DWAYNE GRIFFIN, BILAL STEVENSON

Nov 15, 2023

Werner Kia responded

Linda, We are grateful for you leaving us this fantastic review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they were very friendly and paid attention. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 13, 2023

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Service was excellent. Everything was done in a timely and professional manner. I will definitely be back for any other service or repair I may need. More

by TERRANCEDWATSON
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Recommend Dealer
Yes

Other Employees Tagged: MICHAEL WYRE, RUSSELL GRIFFIN , JOSH FUTRELL, BILAL STEVENSON

Oct 16, 2023

Werner Kia responded

We are grateful for you leaving us this terrific review! We are pleased to hear that our team took stellar care of you and could get your automotive needs taken care of in a timely manner. We look forward to seeing you again when the time comes for your next service.

October 10, 2023

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Kia charge way to much money for air filter. I paid $92.92 to replace an air filter which I could have purchase online and replace it myself. This is the last time Kia get this money from me. Al More

by hhh
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: BILLY REDDING, Daniel Diacont

Oct 11, 2023

Werner Kia responded

Thank you for your feedback. We're glad to hear that the team member who helped you during the oil change was attentive and provided you with updates on your vehicle. Excellent customer service is a top priority for us, and we are pleased to hear that this aspect of your experience was positive. However, We apologize for the inconvenience you experienced with the air filter replacement cost. We understand that the price may have been higher than expected, and we take your feedback seriously. If you would like to discuss further please contact our dealership and ask for the Service Manager. Thank you and have a great day!

September 26, 2023

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The sales persons do not keep their word, I was sold a pipe dream with my car. More

by janelle.r.baker
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: BRIAN GORNIAK, MICHAEL WYRE

Oct 03, 2023

Werner Kia responded

Janelle, Thank you for your feedback. We are deeply sorry to hear that your experience did not meet your expectations and for the lack of customer service that you received from our staff. Please contact us at the dealership and ask for the general manager so we can discuss your concerns in more detail. We hope to hear back from you.

September 26, 2023

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They were Fast friendly and helpful. I couldn't be happier. They will even clean your car a little More

by mdburckner2017
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: CRAIG MILLER, MICHAEL WYRE, RUSSELL GRIFFIN , Tim Duke, The technician that did the Labor,did a very professional job. Could not be happier.

Sep 26, 2023

Werner Kia responded

Thank you so much for taking the time to leave us this 5 star review! We are glad to hear that our team took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to know that our team is always friendly and helpful. Please do not hesitate to let us know how we may be of further service to you.

September 08, 2023

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I went to get my car serviced (which is covered by warranty)😊. . My service was EXCELLENT. I really love the guys at Kia. My service provider was Jeremy.. lol he was great.. He took time to explain t More

by Shanese Mitchell
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: CRAIG MILLER, Lucas Marr , Jeremy ( My Service Manager)

Sep 08, 2023

Werner Kia responded

Shanese, Thank you so much for your wonderful review! We are so glad that Jeremy and Mike could provide you with 5-star service during your recent visit. It is our pleasure to serve you and your Kia needs in any way possible. We wish you safe travels! Please do not hesitate to give us a call if we may ever be of further assistance to you.

August 24, 2023

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Great service experience with Mike Wyre. He keep me informed about my vehicle and assist me with financing my service cost. More

by pjones7321
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: BRIAN GORNIAK, MICHAEL WYRE, RUSSELL GRIFFIN , Tim Duke

Aug 25, 2023

Werner Kia responded

Thank you for sharing the positive experience you had with Michael! We are so glad that he took great care of you and kept you well informed throughout the process.. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Aug 28, 2023

pjones7321 responded

Michale and Brian had exceptional customer service and it was the best esperience ever. Thank you Kia... Keep up the good work.

August 24, 2023

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I was very happy with the Service mechanic didn’t excellent job as well as is the rest of the crew washing the car very nice clean it came in very dirty I appreciate the office staff very kind thank More

by raybaker416
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Recommend Dealer
No

Other Employees Tagged: MICHAEL WYRE , JOSH FUTRELL, BILAL STEVENSON

July 31, 2023

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4 years should be 4 years ,not 48 months I think it should be from the time I bought it 4 years from that More

by Flowerchildkelly57
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: MICHAEL WYRE , JOSH FUTRELL, BILAL STEVENSON

Jul 31, 2023

Werner Kia responded

Hello, Were so sorry to hear of your disappointment with our dealership. We would like the opportunity to speak to you on your concerns. Please contact us at dealership and we would be happy to discuss this with you. Thank you!

July 21, 2023

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Employee Rating

Everyone in the service department is so nice and incredibly helpful. They make the experience a good one. More

by dmcd49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MICHAEL WYRE

Jul 24, 2023

Werner Kia responded

We appreciate your positive review and we are delighted to hear that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service.

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