Phoebe Wheeler

This place has excellent customer service. They treat me like I’m their number one customer every time whether I’m there for an oil change or total tuneup. They treat me like I’m their number one customer every time whether I’m there for an oil change or total tuneup. More

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He was a good dealer and the people were nice too. Especially the salesman knew what I wanted and gave me what I wanted.... Especially the salesman knew what I wanted and gave me what I wanted.... More

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Russ was an absolute professional to work with he made the entire buying process enjoyable. He even personally delivered my new GX 550 on New Year’s Day. He made the 1.5 hour drive to make my experience s the entire buying process enjoyable. He even personally delivered my new GX 550 on New Year’s Day. He made the 1.5 hour drive to make my experience super easy! More

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Once again they provide top notch customer service starting with the front end staff to the extraordinary service department. They almost feel like family! starting with the front end staff to the extraordinary service department. They almost feel like family! More

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I can't say enough great things about my experience with Teruko, Tyler, and Jordan Lexas. Because we live 2 hours away, all my communication prior to the purchase (on Christmas Eve) was through text, email Teruko, Tyler, and Jordan Lexas. Because we live 2 hours away, all my communication prior to the purchase (on Christmas Eve) was through text, email, and phone calls. Teruko was nothing short of AMAZING to work with! Her personality, passion, work ethic, knowledge, and communication are unparalleled. She was so patient with me as I asked a ton of questions, had her send additional pictures of the car (I purchased a Lexus Certified Pre-owned), and work with me to get the best deal possible. We worked with Tyler on the financing, and it was the fastest process I have ever gone through. Both Tyler and Teruko were the epitome of professionalism and trustworthiness. Buying a car has never been a "fun" experience but this time it was. I wish we lived closer so I could have all my maintenance done at Jordan Lexus and could get to see these amazing people more often—they really are the type of people you would want to be friends with. Thank you for the wonderful experience! More

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Very transparent, friendly employees, very patient and very helpful. The process did not take long through finance and there was no pressure. very helpful. The process did not take long through finance and there was no pressure. More

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I never thought I'd buy a Lexus because I thought they were outside my price range, and because I was raised GM-only. However, after doing some research, I was considering buying a Lexus UX 250h if the pr were outside my price range, and because I was raised GM-only. However, after doing some research, I was considering buying a Lexus UX 250h if the price was right, and Jordan Lexus' price couldn't be beat. Seriously, their F Sport UX was better priced than all dealers *and* private sellers in the Midwest. I had to wait on hold for a little longer than expected to find out if the vehicle was still available, but once I chatted with Kenny, the process was seamless. The facilities were top notch. The car was perfect. Andrew, the manager, brought hot chocolate to my little girls and even asked them how hot they wanted it. Kenny, our salesman, was both professional and personable. Not a lot of wiggle room to negotiate the price, but that was expected since the car was such a good deal. Tyler, the financial specialist, made everything super easy to understand and worked super quickly. Overall, the best dealership experience I've ever had, and we love the car. More

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